|Users, Groups, and Permissions / Working with Groups and Departments|
Use the Add/Edit Group dialog box to create or edit one group at a time. Individual pages in the Add/Edit Group dialog box let you specify different types of information about the group you are creating or editing.
You can change group information at any time. To ensure that no call activity is interrupted, changes take effect as soon as no calls or Genie sessions that affect the group are in progress.
After you create groups, be sure to record name prompts for them. If you record prompts, the Genie uses them instead of synthesizing names when speaking to users.
To add or edit a group: