The
With the intelligence of the
In addition, the
Use this document in conjunction with the following
This section summarizes the new features in this release.
This release includes enhancements to several areas of the
This release provides the following enhancements to the
Patient context is now available in
When you are creating a conversation in the
Alerts are now supported in the
The
Here is some of the functionality that alerts provide:
View alerts using both menu and desktop notifications.
Alerts are indicated using the menu and desktop notifications, and this ensures that you
are made aware that you have received an alert even if you are not actively using the
View alerts based on priority.
Alerts are displayed uniquely based on normal, high, or urgent priority. Each alert is color-coded based to indicate the type of alert priority.
On your screen, alerts and conversations are displayed in the following order:
Receive automatic invitations to join alerts.
When you receive an alert, you can choose to accept the alert and join a conversation with other recipients who received or accepted the alert invitation. You can also choose to decline the alert, or you can view the details of the alert before deciding to accept or decline it.
Create common alerts using a template.
If your facility has standard alert types that it generates regularly, you can define templates that enable you to generate these alerts quickly. Templates can be configured to specify the patient or location that is related to the alert.
Patient data display is now restricted.
You can now configure your system to prevent unauthorized users from viewing sensitive patient data. Users that belong to specified groups cannot view patient data, but can only view patient locations. This ensures that patient information is not displayed.
Hiding user's home departments.
System administrator can now configure the system to hide the user's home department. When a
user starts a new chat or call, or manages favorites, the user's home department is not
displayed at the top of the list in the
Groups can now display subgroups.
When you click a group name to display its members in the
Upload profile photo to your My Profile page.
You can now add or change your profile photo on your My Profile page. You cannot edit your profile photo if it is uploaded to the system through your organization's active directory integration.
Notes field for Groups and Users.
System administrator can now enter notes with information on the Group membership and permissions. This may be useful when a new person is assigned the system administrator role. Similarly, they can also add notes to for a specific user in the system.
Ability to clone templates.
You can now create templates with matching data using the clone template feature. You no longer need to spend your valuable time to manually add the same data multiple time to create new templates.
Tracking feature usage analytics.
Upload log files to the server.
When you are logged into the
In Vocera Vina, Group members with the right set of permissions can add or remove themselves from a group.
Custom Preset Options for Presence Status.
You can create custom preset options and select one of these options to display as your presence status.
A custom preset option is a presence status setting that allows a user to specify the presence state (available or unavailable) with some customized information. System administrators can create custom preset options for users in a Facility. Users can scroll through the available preset options and click or tap to choose the option that they want.
This release provides the following features:
Missed calls are not shown when All or Offline condition is selected to forward a call.
When the call gets forwarded to a destination through Call Forwarding > Forward When > All or Offline options, users do not see a missed call entry in the call log.By default, the Favor Frequently Called option is disabled for users and departments.
On the Settings > System Configuration > Preferences page of the Vocera Platform Web Console, Favor Frequently Called is set to None by default. You can enable it for users or departments.This release includes enhancements to several areas of the
This release provides parity with voice experience features implemented through
Announcing phone numbers for incoming calls.
When Announce Caller's Name After Tone is enabled in the
Genie Settings section of User Defaults in the
Announcing group name when a message is sent to a group.
When a message is sent to a group, the Genie announces the group name and the sender of the message. For example, the Genie may say, "You have a message for Med Surge Nurse from Charles Parker".
Ability to initiate or schedule a Code Lavender® event and send reminders for it.
A Code Lavender event helps clinical staff members to continue after being involved with a difficult case, diagnosis, or loss. Hospital staff often feel fatigue, despair, and negative emotions after an unwelcome outcome, due to their growing attachment with a patient. A Code Lavender event helps hospital employees regain the mental and emotional strength to cope with these challenging situations.
New voice commands to support this feature include "Schedule Code Lavender for <group name>>", "Start Code Lavender for <group name>>", "Delete Code Lavender Reminder for <group name>>", and "Delete All Code Lavender Reminders".
Automatically add doctor prefix to alternate spoken names.
The Doctor Prefix field in the Speech Recognition section of Manage > Users obviates the need to create an alternate spoken name for a user who has the title of "Doctor".
A facility-level setting to control the user of Easter Eggs.
Administrators can enable or disable the ability to use Easter Eggs commands for each facility.
Intelligent backoff strategies for Call, Broadcast, Add me to group, and Record Message commands.
Intelligent command backoff offers additional help to users when the Genie fails to recognize the names of recipients of common voice commands.
Commands to lead you through mindfulness sessions of varying lengths.
Mindfulness is a type of meditation that increases your awareness and improves your attention; it can reduce stress, sharpen concentration skills, and contribute toward your overall mental and physical health.
Use the Play Mindfulness command to take a mindfulness break with a guided meditation of 30 seconds, one minute, or five minutes. This feature is enabled by default.
Automatic prompting for users to record names that are frequently spelled.
The Genie interactively offers to learn the name of users if you spell it frequently when using the Call command. The Genie plays a prompt offering to learn the name that you spelled when you next log in.
Prompt to Play Unread Messages at Logout.
When a user logs out, the Genie asks if you want to play unread messages before the logout occurs. This reminder is useful because messages are often not played during a busy day, and then forgotten.
The ability to schedule reminders for other users and groups, and the ability to schedule reminders for yourself.
Reminders may be either recurring and non-recurring and can be scheduled through a
device or the
Updated prompts when transferring a login from a device to the mobile app.
When a logged-in user switches from a device to the app, the prompt now indicates that the user is being transferred to another device rather than being logged out.
Optional voice PIN authentication to play messages.
Badge users can now define a Voice PIN (Personal Identification Number) that must be spoken before playing messages. The PIN requirement is set by the administrator for individual users or groups.
This release provides the following enhancements to the
First release of the
Tiered administration permissions, enabling system administrators to delegate specific responsibilities to other users.
Using tiered administrators distributes the administrative maintenance, allowing system administrators to perform more complex tasks while tiered administrators handle the more routine maintence.
Ability to disable a user account through the
Disabling an account is useful in situations when a user is temporarily not available. When the account is disabled, the user's name and alternate spoken names are removed from the system grammar, improving speech recognition; in addition, disabled users do not decrement your overall user count for licensing purposes.
The Device Monitor now provides status information for all logged-in devices.
The Device Monitor the name of the logged-in user, the IP address of the device, and
for users running the
Message templates for the
Templates allow you to send emergency messages or other messages quickly, as values for many of the fields in the message have already been supplied.
Browser-based mini-applications available to end users who have the appropriate permissions:
My Profile
The My Profile application allows users to view and customize profile information, settings, and preferences related to Vocera devices and mobile applications.
My Workflow
By default, the My Workflow application provides access to a set of workflows for four defined user roles: End User, Charge Nurse/Department Secretary, Super User, and Administrator. These default roles allow users to efficiently perform their responsibilities from a menu displayed in a web browser. System administrators can rename these roles, modify their workflows, and add additional roles/workflows.
This release provides the following server-side enhancements:
Server-side support for
The
Support for newly introduced features in the
See the
Support for
The
Integration with the
Version 6.0.0 is the initial release of the
This release includes the following features:
Voice, Messaging, and Integrations provided by a single
New
Support for Vocera devices and mobile
Backwards compatibility with
The following list contains fixes and improvements made to the
In some situations, if there are no alternate spoken name entries, using Vocera voice commands to make calls or other calling features results in unintended calls to users. (SIV-5434)
This issue is now fixed.
The following issues are fixed in the
Platform Issues
Import results should match row number in spreadsheet. Instead, an error row doesn't take into account the header row in the spreadsheet. (PFM-12807)
Import results now match row number in spreadsheet.
When a sender who is not part of a group sends a message to that group, the sender may see a notification that they have a message, but the sender is unable to find the message. (PFM-12804)
This issue is resolved.
Vocera Server does not transition to Standby on initial clustering. (SIV-2004)
This issue if fixed in the current version of the product.
Reminders are off by an hour after DST starts/ends. (SIV-3582)
This issue if fixed in the current version of the product.
iOS: Incoming Call is auto accepting after getting the call on top of Genie Screen. (SIV-4089)
iOS: Incoming Call is no longer auto accepted after getting the call on top of Genie Screen.
Responses that a user enters from a B3000N badge are not displayed in the
This issue is fixed in the current version of the product.
In some adapters, such as the Incoming VMI adapter, attempting to restart the adapter
service while it is in disable state results in the adapter service being stuck in the
stopping
state, and the adapter can no longer be enabled again. (PFM-12278)
In some situation users may not receive alerts when a shared device is not properly disassociated with previous users. (PFM-13420)
When a user switches devices, previously deleted conversations may reappear. (PFM-13402)
Web Console Issues
An error banner can appear on successful import.(WEB-6727)
The error banner is no longer displayed after a successful import.
Creating a user in the
The username field length is fixed to 50 characters.
The following issues are fixed in the
Platform Issues
In some cases, timezone changes would not take effect. Updating the Network Settings of the
server through the
Fixed the regex to detect timezone properly.
The
This scenario is now properly handled.
During message enunciation on a Vocera badge, a high alert would incorrectly play the “urgent message” prompt. (SIV-2274)
The “urgent message” prompt is no longer played for high priority messages.
Voice service no longer fails to start with a license error “Number of devices in database exceeds number of licenses” when using a standard license. (SIV-2280)
Device management is now provided by default for standard voice licenses so the device management license check has been removed.
During periods of heavy I/O, replication may stop for a short time and the cluster may display a Failed status, although the database status is in the Ok state. When the replication occurs, alert/alarm delivery can be delayed. (PFM-11100)
Resolved by upgrade to postgresql version 9.6.11.
Web Console Issues
When editing a user, an Administrator cannot select a contact where the user's calls will be forwarded to. (WEB-2596)
Resolved by removing filtering for actors which populated entity selection modal for user call forwarding (now accepts users, groups, and contacts).
Security policies may not be editable via a Remote Support connection. (WEB-2971)
Resolved in the Apache implementations.
When the client proxy is in a bad state, the UI may infinitely redirect if the user previously had a valid login token. (WEB-2271)
Resolved by displaying an error page if core is not running or client proxy is stopped.
The following issues are fixed in the
The cluster port is now statically configured, and firewall is opened for the port and for cluster heartbeat messages.
This section contains a list of known product issues and limitations in the
Platform Issues
Logging into both Engage Mobile and the
When a group forwards all calls to another phone number and a user calls the group, call logs are not displayed in the call history (PFM-13417).
If an unencrypted profile is imported, resubmitting the profile through the
Badge Properties Editor menu in the
Legacy badge user can also accept alerts after another user accepts the same alert on a
Smartbadge ,Vina app, or the
If an iOS or Android phone user tries to call another user, the phone screen display for both users indicates that the call is in progress, and Active Call is displayed for the caller. However, there is no audio flow between the callers (SIV-5076).
G722 audio codec is not supported on
Disabling the Prevent calls and messages to group
field in Group >
Preferences in the
Workaround: Restart the XMPP adapter, remove the user from the Group in the
Mass notification alerts delivery to all members of a Mass Notification Templated Event is delayed if the number of deliveries exceeds the number of available speech ports. (PFM-13551)
Workaround: Consider creating smaller delivery groups for Mass Notification Templated Events.
When creating Contact entries in the
Workaround: Try one of the following workarounds:
Inbox prioritization from within the platform does not correctly handle the priority and read/unread messages. Server inbox cleanup may remove some higher priority conversations even though the clients are correctly sorting these messages. (PFM-13805)
Workaround: To limit this risk, extend the default alert and message count by 10 each.
This section provides information about known product defects and limitations in the
Web Console Issues
An error banner can appear on successful import. (WEB-6727)
Workaround: Refresh the page or open a new browser.
Import csv's are not validated prior to import. (WEB-5614)
Removing a node from a cluster causes a failover. (PFM-9023)
Workaround: Disable the slave node. Add/Remove the node from the cluster settings. Re-enable remaining slave node(s).
Adapter fails to import when the import is completed via Internet Explorer. (PFM-11720)
Workaround: Use a browser other than Internet Explorer. Use the Save Adapter settings page after the initial import.
Deleting a user with significant data can negatively impact alert and alarm delivery. (PFM-11115)
A user created with Data Update appears to have a password when the field is actually null. (WEB-2789)
When creating a user with a Data Update rule, the password fields do not display on editing the user. If attempting to save or delete the user, an error will occur until the reset password option is used.
When you delete a user in the
Vocera fails to start the XMPP adapter from
Workaround: Touch the xmpp-interface.jar file or move the xmpp-interface.jar file out of and back into bundles.
XMPP stores a blank subject when one is not sent, causing conversations with no messages to be returned in bookmarks. (PFM-12430)
Workaround: The user can leave the conversation.
Administrators and moderators of mass alerts are not granted their affiliations when the XMPP adapter is restarted. (PFM-12254)
Error 500 message displays when editing a username back to original username. (PFM-11915)
Workaround: Delete the Client-Proxy Identity for the original username, save the user profile, then change the username back to the original.
Multiple presence updates for a single user are sent upon stream resumption. (PFM-11823)
Platform Issues
Import results should match row number in spreadsheet. Instead, an error row doesn't take into account the header row in the spreadsheet. (PFM-12807)
Workaround: None.
When a package is imported incorrectly, instead of providing an informative message, the system will give the user a "Page not Found" error. (PFM-6205)
Workaround: Correct the errors in the import and reload the package.
Messages received by the HL7 adapter and acknowledged as received prior to fail-over are lost during the fail-over. Additionally, any HL7 messages sent during the fail-over are also lost. (PFM-9009)
Workaround: There is no workaround at this time.
Any upgrade that initially was deployed using Engage 5.0 will not have a "Listen 443" statement in its Apache configuration. Platform 6.0.0 requires port 443 for desktop web clients. (PFM-10947)
Workaround: Manually create the "ports.conf" file with the following statements:
Listen 443 NameVirtualHost *:443
XMPP TTL message removal is not processing when badges are off the network. (PFM-11739)
There is currently no way to acknowledge a message on a legacy badge. (PFM-12241)
XMPP is storing a blank subject when one isn't sent and causing conversations with no messages to be returned in bookmarks. (PFM-12804)
On device reconnect, DND presence is not maintained. (PFM-12567)
Renamed department names are not reflecting on mobile clients. (PFM-12644)
Sender who is not part of the group also receives the voice message notification which results in "message not found" response. (PFM-12804)
Registered users count in Voice License page is incorrect. (SIV-1963)
Vocera Server does not transition to Standby on initial clustering. (SIV-2004)
Workaround: Restart the current active node reported in the UI.
Gain change does not get applied as expected. (SIV-3135)
Reminders are off by an hour after DST starts/ends. (SIV-3582)
iOS: Incoming Call is auto accepting after getting the call on top of Genie Screen. (SIV-4089)
Group panic call with cross site group is not working. (SIV-4223)
Workaround: Restart the Voice Server.
After removing a user from a group, you cannot add them back without saving and going back. (WEB-5675)
Inbox prioritization from within the platform does not correctly handle the priority and read/unread messages. Server inbox cleanup may remove some higher priority conversations even though the clients are correctly sorting these messages. (PFM-13805)
Workaround: To limit this risk, extend the default alert and message count by 10 each.
Deletion Issues
Site / Facility deletion and cascade fails when users are associated with the site. Attempting to delete a site fails when users are associated with the site. (PFM-11104)
Bookmarks for 1:1 conversation participants have issues when one participant is deleted. (PFM-11106)
Deleting user (i.e., from actors table) creates side effects in Vina. (PFM-10961)
XMPP reopens connection after deleteing user. (PFM-11077)
1:1 chat bookmarks are not removed for other users when a user is deleted. (PFM-12101)
Workaround: Leave the conversation.
Inconsistent presence for recreated users. (PFM-11097)
Device registration is not correct for recreated users. (PFM-11109)