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Vocera Messaging Platform Administration Guide
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About the Vocera Messaging Platform
Integration Options
VMP Architecture
Getting Started with VMP
VMP Server Requirements
Network Access Requirements
VMP Software Requirements
VMP System Account Requirements
Port Requirements
Installing the VMP Server
SSL Certificate Validation
Configuring the VMP License
Updating the VMP Server
VMP Cluster Installation
Installing the VMP Server on the First Node of a Cluster
Installing the VMP Server on the Second Node of a Cluster
Updating a VMP Cluster
About the Standalone VMP Administrator
Installing the VMP Administrator on a Standalone Computer
Starting and Stopping the VMP Server
Setting VMP Server Log File Options
Changing the SQL Accounts for the VMP Server
VMP Server Integration
Vocera Voice Server Integration
Configuring Vocera Voice Server and VMP
Enabling Enhanced Vocera Voice Server NIO Tomcat Support
VCS Users in the Vocera Voice Server
Address Book Entry Exporting
Vocera Secure Texting Integration
Enabling VST Message Exchange
VST Message Routing
Configuring VMP for Active Directory
Engage Integration
Integrating with the Engage Patient Context Adapter
Enabling Engage SOAP Access
About Importing and Synchronizing
About Users and Contacts
Importing Users From Vocera Voice Server
Importing Users From Active Directory
Displaying Active Directory Profile Pictures in VCS
Importing Users From an Excel or CSV File
Importing Users From SQL
Specifying Source Importing Options
Synchronizing Users and Contacts
Synchronizing Using Vocera UserID and Active Directory
Importing Contacts From a Source
Importing Contacts From a Vocera Voice Server Address Book
Adding a Secondary Source
User Devices and Client Application Configuration
Vocera Solution Comparison
MDM Deployment
Sending Installation Information to User Devices
Autoconfiguration of Vocera Collaboration Suite Devices
Enabling Email Communication
ATS Connection Requirements
Updating the APNS Certificates
About Device Certificates
Uploading a Device Certificate
Configuring VCS to Use Vocera Client Gateway
Vocera Client Gateway Site Awareness
Wakeup Notifications for VCS Clients
Specifying Notification Options
VCS SSL Requirements
VCS Wi-Fi Configuration Best Practices
Wi-Fi Supported Settings
Site Survey
Smartphones
Deployment Models
Corporate Owned
BYOD
WLAN Settings
Wireless Priority and Applications
Quality of Service
2.4 vs 5 GHz Frequency Bands
5GHz Channels and Dynamic Frequency Selection (DFS)
Security
Captive Portal
Virtual Personal Network (VPN)
iOS 7 Per App VPN
802.1X
802.11k/r
VMP Security
Configuring the VMP Server For Secure Connections
Enforcing SSL on the VMP Server
iOS and Android Security
Comet Notifications
Apple iOS Server Data Encryption
Apple APNS Data Transfer Encryption
Apple iOS Device Data Encryption
Android Server Data Encryption
Android FCM Device Data Encryption
Enforcing Password Use
Remote Wipe
Performing a Remote Wipe from the VMP Administrator
Performing Remote Wipe Using Microsoft Exchange
Performing Remote Wipe Using Outlook Web
Performing Remote Wipe Using a Mobile Device Management Solution
Performing an Exchange Management Shell Remote Wipe
High Availability and VMP
Failover Configuration
Configuring Failover Email Notifications
Post Failover Configuration
Restarting the Primary Server After Failover
SSL in a VMP Failover Environment
Using SQL AlwaysOn Availability Groups and Failover Cluster Instances
Wireless Gateway and Email Configuration
Wireless Gateway Configuration
SNPP Gateways
Configuring an SNPP Wireless Gateway
Configuring WCTP Polling
Inbound Integration
WCTP Connections
Linking VMP with the WCTP Source
Configuring the VMP User to Receive WCTP Messages
SOAP Connections
Configuring VMP to Receive SOAP Messages
Email Monitoring With VMP Messages
Configuring VMP for Message Email Integration
The Email Body Format
XML Email Template
The VMP Administrator
Logging into the VMP Administrator
The VMP Administrator Modules
Users and Groups
About Adding and Deleting Users Manually
Adding Users Manually
Deleting a User
Editing User Information
Editing User Rights
User Rights
Right Groups
Unlocking a User
Filtering the User Display
Retrieving Application Logs
Groups
Creating a New Group
Changing a Group Name
Deleting a Group
Adding Users to a Group
Removing Users from a Group
Granting Group Access
Group Profiles
Creating Group Profiles
Assigning Group Profiles
Contacts
Manually Adding a New Contact
Creating a Contacts Distribution List
Managing Contacts Distribution List Access
Messaging
About Messaging Templates
Creating Messaging Templates
Editing a Messaging Template
Deleting a Messaging Template
Changing Messaging Template Permissions
About Distribution Lists
Creating a Regular or On-Call Distribution List
Creating an Escalation Distribution List
Editing a Distribution List
Managing Access to a Distribution List
Viewing the Members of a Distribution List
Deleting a Distribution List
Content
Adding Content
Updating Content
Assigning Document Permissions
Deleting Content
Reports
About Logging Reports
Creating a Smartphone Data Wipe Report
Creating a Security Log Report
Creating an SMS Usage Report
About Messaging Reports
Creating a Conversations Report
Creating a Text Messages Statistics Report
Creating a Detailed Text Messages Status Report
Creating a Text Notifications Report
About Transmit Status Reports
Creating a Content Transmit Status Report
About Editing Reports
Configuration
System Options
About Contact Fields
About Contact Fields
About User Field Editing
Plugin Configuration
Using the Plugin Configuration Module
Licensed Applications
The VMP Web Console
VMP Web Console Overview
Browser Requirements
Logging into the VMP Web Console
The Monitor View
Monitor View Features
Filtering the Monitor View
Web Console Secure Messages
Sending a Message from the VMP Web Console
Sending a Message Using a Template
Sending a Message That Requires a Response
About Mass Notifications
Continuing a Message Conversation
Viewing Participants
Adding a User to a Message Conversation
Filtering Message Conversations
Hiding a Message
Patient Information and Alarms
Adding a Patient to a Message Conversation
Handling an Alarm
Viewing Patient Information
Contacting the Care Team
The Patients View
About User Permissions
Granting Existing Users Access to the VMP Web Console
Granting Users Scheduling Permissions
Allowing Users to View Messages
On-Call Status and Schedules
Modifying Your On-Call Status
Modifying Any On-Call Status
Creating On-Call Schedules
Viewing On-Call Schedules
Viewing the Schedule Dashboard
Printing a Schedule
Web Console Contacts
Using Web Console Contacts
Contact Types and Status
Using Web Console Favorites
Adding a Favorite
Displaying Contacts in Sites
Calling a Contact
Changing Your Profile Picture
System Options
VMP Administrator Configuration Options
VMP Enterprise Manager Configuration Options
Frequently Asked Questions
Legal Notices
Download PDF Documentation
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