Vocera Messaging Platform Administration Guide

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  • About the Vocera Messaging Platform
    • Integration Options
    • VMP Architecture
  • Getting Started with VMP
    • VMP Server Requirements
      • Network Access Requirements
      • VMP Software Requirements
      • VMP System Account Requirements
      • Port Requirements
    • Installing the VMP Server
      • SSL Certificate Validation
    • Configuring the VMP License
    • Updating the VMP Server
    • VMP Cluster Installation
      • Installing the VMP Server on the First Node of a Cluster
      • Installing the VMP Server on the Second Node of a Cluster
      • Updating a VMP Cluster
    • About the Standalone VMP Administrator
      • Installing the VMP Administrator on a Standalone Computer
    • Starting and Stopping the VMP Server
    • Setting VMP Server Log File Options
    • Changing the SQL Accounts for the VMP Server
  • VMP Server Integration
    • Vocera Voice Server Integration
      • Configuring Vocera Voice Server and VMP
      • Enabling Enhanced Vocera Voice Server NIO Tomcat Support
      • VCS Users in the Vocera Voice Server
      • Address Book Entry Exporting
    • Vocera Secure Texting Integration
      • Enabling VST Message Exchange
      • VST Message Routing
    • Configuring VMP for Active Directory
    • Engage Integration
      • Integrating with the Engage Patient Context Adapter
      • Enabling Engage SOAP Access
  • About Importing and Synchronizing
    • About Users and Contacts
    • Importing Users From Vocera Voice Server
    • Importing Users From Active Directory
      • Displaying Active Directory Profile Pictures in VCS
    • Importing Users From an Excel or CSV File
    • Importing Users From SQL
    • Specifying Source Importing Options
    • Synchronizing Users and Contacts
      • Synchronizing Using Vocera UserID and Active Directory
    • Importing Contacts From a Source
      • Importing Contacts From a Vocera Voice Server Address Book
    • Adding a Secondary Source
  • User Devices and Client Application Configuration
    • Vocera Solution Comparison
    • MDM Deployment
    • Sending Installation Information to User Devices
    • Autoconfiguration of Vocera Collaboration Suite Devices
    • Enabling Email Communication
    • ATS Connection Requirements
    • Updating the APNS Certificates
    • About Device Certificates
      • Uploading a Device Certificate
    • Configuring VCS to Use Vocera Client Gateway
    • Vocera Client Gateway Site Awareness
    • Wakeup Notifications for VCS Clients
    • Specifying Notification Options
    • VCS SSL Requirements
    • VCS Wi-Fi Configuration Best Practices
      • Wi-Fi Supported Settings
      • Site Survey
      • Smartphones
      • Deployment Models
        • Corporate Owned
        • BYOD
      • WLAN Settings
        • Wireless Priority and Applications
        • Quality of Service
        • 2.4 vs 5 GHz Frequency Bands
        • 5GHz Channels and Dynamic Frequency Selection (DFS)
      • Security
        • Captive Portal
        • Virtual Personal Network (VPN)
        • iOS 7 Per App VPN
        • 802.1X
        • 802.11k/r
  • VMP Security
    • Configuring the VMP Server For Secure Connections
      • Enforcing SSL on the VMP Server
    • iOS and Android Security
      • Comet Notifications
      • Apple iOS Server Data Encryption
      • Apple APNS Data Transfer Encryption
      • Apple iOS Device Data Encryption
      • Android Server Data Encryption
      • Android FCM Device Data Encryption
    • Enforcing Password Use
    • Remote Wipe
      • Performing a Remote Wipe from the VMP Administrator
      • Performing Remote Wipe Using Microsoft Exchange
      • Performing Remote Wipe Using Outlook Web
      • Performing Remote Wipe Using a Mobile Device Management Solution
      • Performing an Exchange Management Shell Remote Wipe
  • High Availability and VMP
    • Failover Configuration
    • Configuring Failover Email Notifications
    • Post Failover Configuration
      • Restarting the Primary Server After Failover
    • SSL in a VMP Failover Environment
    • Using SQL AlwaysOn Availability Groups and Failover Cluster Instances
  • Wireless Gateway and Email Configuration
    • Wireless Gateway Configuration
      • SNPP Gateways
        • Configuring an SNPP Wireless Gateway
      • Configuring WCTP Polling
    • Inbound Integration
      • WCTP Connections
        • Linking VMP with the WCTP Source
        • Configuring the VMP User to Receive WCTP Messages
      • SOAP Connections
        • Configuring VMP to Receive SOAP Messages
      • Email Monitoring With VMP Messages
        • Configuring VMP for Message Email Integration
        • The Email Body Format
        • XML Email Template
  • The VMP Administrator
    • Logging into the VMP Administrator
    • The VMP Administrator Modules
      • Users and Groups
        • About Adding and Deleting Users Manually
          • Adding Users Manually
          • Deleting a User
        • Editing User Information
        • Editing User Rights
          • User Rights
          • Right Groups
        • Unlocking a User
        • Filtering the User Display
        • Retrieving Application Logs
        • Groups
          • Creating a New Group
          • Changing a Group Name
          • Deleting a Group
          • Adding Users to a Group
          • Removing Users from a Group
          • Granting Group Access
        • Group Profiles
          • Creating Group Profiles
          • Assigning Group Profiles
      • Contacts
        • Manually Adding a New Contact
        • Creating a Contacts Distribution List
        • Managing Contacts Distribution List Access
      • Messaging
        • About Messaging Templates
          • Creating Messaging Templates
          • Editing a Messaging Template
          • Deleting a Messaging Template
          • Changing Messaging Template Permissions
        • About Distribution Lists
          • Creating a Regular or On-Call Distribution List
          • Creating an Escalation Distribution List
          • Editing a Distribution List
          • Managing Access to a Distribution List
          • Viewing the Members of a Distribution List
          • Deleting a Distribution List
      • Content
        • Adding Content
        • Updating Content
        • Assigning Document Permissions
        • Deleting Content
      • Reports
        • About Logging Reports
          • Creating a Smartphone Data Wipe Report
          • Creating a Security Log Report
          • Creating an SMS Usage Report
        • About Messaging Reports
          • Creating a Conversations Report
          • Creating a Text Messages Statistics Report
          • Creating a Detailed Text Messages Status Report
          • Creating a Text Notifications Report
        • About Transmit Status Reports
          • Creating a Content Transmit Status Report
        • About Editing Reports
      • Configuration
        • System Options
        • About Contact Fields
        • About Contact Fields
        • About User Field Editing
        • Plugin Configuration
          • Using the Plugin Configuration Module
        • Licensed Applications
  • The VMP Web Console
    • VMP Web Console Overview
      • Browser Requirements
      • Logging into the VMP Web Console
    • The Monitor View
      • Monitor View Features
      • Filtering the Monitor View
    • Web Console Secure Messages
      • Sending a Message from the VMP Web Console
        • Sending a Message Using a Template
        • Sending a Message That Requires a Response
      • About Mass Notifications
      • Continuing a Message Conversation
      • Viewing Participants
      • Adding a User to a Message Conversation
      • Filtering Message Conversations
      • Hiding a Message
      • Patient Information and Alarms
        • Adding a Patient to a Message Conversation
        • Handling an Alarm
        • Viewing Patient Information
        • Contacting the Care Team
    • The Patients View
    • About User Permissions
      • Granting Existing Users Access to the VMP Web Console
      • Granting Users Scheduling Permissions
      • Allowing Users to View Messages
    • On-Call Status and Schedules
      • Modifying Your On-Call Status
      • Modifying Any On-Call Status
      • Creating On-Call Schedules
      • Viewing On-Call Schedules
      • Viewing the Schedule Dashboard
      • Printing a Schedule
    • Web Console Contacts
      • Using Web Console Contacts
        • Contact Types and Status
      • Using Web Console Favorites
        • Adding a Favorite
      • Displaying Contacts in Sites
      • Calling a Contact
      • Changing Your Profile Picture
  • System Options
    • VMP Administrator Configuration Options
    • VMP Enterprise Manager Configuration Options
  • Frequently Asked Questions
  • Legal Notices
  • Download PDF Documentation