Troubleshooting for Vocera System Administrators

The Vocera Secure Texting application provides troubleshooting tools for internal Vocera System Administrators that are not available to either Hospital or Practice Administrators.

How to Archive Text Messages
You can create a downloadable XML archive of all the text messages sent or received by organization members for a specific date and time range. Neither Hospital Administrators nor Practice Administrators can perform this action; however, a Vocera System Administrator can perform this action on their behalf. An archive includes the content of any text message that has not expired; for expired messages, the archive includes only metadata about the message.
How to View Sync Connector Status
The Sync Adapters page lets you view a summary of the sync adapter status for all the organizations in the system. You can view multiple organizations in parallel to help detect or investigate possible widespread problems, or click a link to drill down and view connection details for any organization.
How to Display System Announcements
You can display a banner announcement on every page of either the Vocera Secure Texting Administration Console or the Vocera Secure Texting Web Client to communicate important information. Optionally, you can limit the display of the banner to appear on only the login page. You can display multiple announcements simultaneously and configure each banner's display independently.
How to Clear the Cache
You can clear all entities such as users and organizations from the server’s cache, forcing the application to retrieve them anew from the database the next time they are used. Use this option when you see data on a page that seems stale and you believe there is a caching problem (for example, if you know that the organization or user has recently been updated and the display of information is out of date).
How to Set Application Log Levels
Use the Application Log Levels page to turn logging on and off, narrow the scope of logging, and set the level of detail that appears in the logs.
How to Retrieve Client Logs
If users who experience problems with the VST Handheld Client upload their logs files to the server, you can view or download them to help understand the issue. The Vocera Secure Texting Administration Console provides a variety of ways to filter log files so you can find exactly the logs you are looking for. Tech Support should attach relevant logs to escalated cases to help Engineering troubleshoot.