Vocera Analytics Administration Guide

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  • Introduction
    • Vocera Analytics Overview
    • Supported Browsers
    • Unsupported Features on Vocera Platform 6.1
    • Supported Versions for Third Party Software
    • Supported Locale
    • Vocera Analytics Server Requirements
      • Server Details
      • Customer Deployment Sizing
    • Port Requirements
  • Setting Up Service Monitor
    • Logging in to the Service Monitor
    • Viewing Statistics Dashboard
    • Viewing Utilization Trend
    • Configuring Services
      • Configuring Remote Agents
      • Configuring Sources
        • Flume Status File Information
        • Deduplicating VMI Data
      • Configuring Pipeline
        • Configuring Spark Pipeline Job Failure Notifications
        • Configuring Pipeline Data Flow Failure Notifications
      • Configuring Analytics Database
        • Configuring Database Status Monitoring
      • Configuring Visualization Server
      • Configuring Active Directory
        • Supported Active Directory User Naming Attributes
        • Managing SSL Certificates for Active Directory
        • Adding the Active Directory SSL Certificate to the Vocera Analytics Server Java Keystore
      • Configuring Email
        • Configuring Email Notifications
      • Configuration Settings for Extra Small Vocera Analytics Servers
  • Getting Started with the Visualization Server
    • Logging in to the Visualization Server
      • Supported Active Directory User Naming Attributes
    • Vocera Analytics UI Overview
    • Dashboards Overview
    • Reports Overview
      • Navigating Sub-Reports in Interruptions Folder
    • Filters Overview
    • Page Header and Action Bar Overview
      • Understanding Exported PDFs
    • Navigation Panel Overview
    • Content Area Overview
  • Administrator Settings
    • User Management
    • Scheduler
  • Using the Visualization Server
    • Administration
      • Dashboards for Administration
        • Conversation Activity
        • Integration Details
        • Integration Events
        • Integration User Events
        • License Dashboard
        • Scheduler Diagnostics
        • Utilization
        • Dropped Calls
      • Reports for Administration
        • Badge Firmware
        • Genie Summary
        • Hourly Usage
        • Integration Message Group Activity
        • Integration Message Department Activity
        • Integration Message User Activity
        • PBX Call Volume
        • Simultaneous User Login
        • Telephony Usage Trend
        • Tiered Administration Audit
        • Unassigned Access Points
    • Asset Tracking
      • Asset Tracking Terminology
      • Dashboards for Asset Tracking
        • Asset Details
        • Asset Summary
        • Asset Usage
        • Inventory Status
        • Status Tracking
      • Reports for Asset Tracking
        • Badge/Mobile Last Used
        • Device Inventory Details
        • Device Inventory Summary
    • Directory
      • Dashboards for Directory
        • Address Book Usage
        • Group Usage
        • Login
      • Reports for Directory
        • Address Book Activity
        • Group Activity Report
        • Inactive Users
    • Interruptions
      • Dashboards for Interruptions
        • Call Details
        • Call Summary
        • Department Interruption Summary
        • Group Interruptions
        • Interruption Summary
        • Message Details
          • Limitations of Messaging Data
        • User Interruptions
      • Reports for Interruptions
        • Bed Detail
        • Bed Summary
        • Mobile Activity Department
        • Mobile Activity User
        • User Detail
        • User Summary
        • Department Detail
        • Department Summary
    • Performance Metrics
      • Dashboards for Performance Metrics
        • Event Index
        • Platform Health Index
        • Voice Index
    • Speech Recognition
      • Speech Recognition Calculations Overview
      • Dashboards for Speech Recognition
        • Location Statistics
        • Owning Group Statistics
        • Speech Statistics
        • User Statistics
      • Reports for Speech Recognition
        • Speech Recognition Group Details
        • Speech Recognition Location Details
        • Speech Recognition User Details
    • System Usage
      • Dashboards for System Usage
        • Conversation Summary
        • Location Call Summary
        • User Activity Details
        • User Call Details
      • Reports for System Usage
        • Broadcasts
        • Device Version Usage
        • Outgoing Calls Detail
        • System Call Volume Trend
        • User Activity
    • Custom Reports
      • Creating a Report Template
      • Creating a Data Extraction User
      • Filters Used for Rest APIs
  • Setting Up Engage Appliances
    • Crosswalk Table Overview
      • Configuring Crosswalk
      • Configuring Crosswalk for Epsilon Zeta Appliance
      • Troubleshooting Crosswalk
      • Optimizing Engage Processors
    • Configuration Settings for Multiple Engage Appliances
      • Crosswalk Configuration
        • Workflow Crosswalk Configuration
        • Voice Server Location Configuration
        • Identify Voice Server Department UID
  • Configuring Backup and Restore using VACLI
    • Configuring Automatic Backup using Windows Scheduler
      • Setting up the Configuration File
      • Scheduling Automatic Backups
      • Restoring a Backup
    • Manual Backup and Restore using VACLI
      • Setting Up the Configuration File
      • Backup operations using VACLI
      • Restore operations using VACLI
    • Restoring from an Archived Backup
    • Restoring an Archive created on a different Vocera Analytics Server
    • Importing Select Tables From a Restored Backup
    • Configuration Example
  • Data Purge
    • Configuring Backup using VACLI
    • Performing Data Purge
    • Reclaiming Database Space After Data Purge
    • Customizing Data Purge
  • Reference
    • Upgrading Voice Server
      • Jar Files for Voice Server Upgrade
    • Vocera Analytics Server Configuration Overview
      • Vocera Analytics Server Configuration
    • VRS to Vocera Analytics Mapping and Data Differences
      • VRS to Vocera Analytics Mapping
      • Differences between Vocera Report Server and Vocera Analytics
      • Data Differences Between Department Interruption Summary Dashboard and Department Summary Report for Engage Data
    • Database Schema Tables Overview
  • Limitations
    • General Limitations
    • Limitations of Instant Conference
    • Limitations of Messaging Data
    • Limitations of Exporting Dashboards to PDFs
  • Troubleshooting
    • Sequence For Restarting Vocera Analytics After MariaDB Lock Wait Timeout
    • Reports Not Working
    • Viewing Vocera Analytics Version in Logs and Database
  • Glossary
  • Appendix
    • Command Line Syntax Conventions
    • backup
    • restore
    • Supported Active Directory User Naming Attributes
    • Navigating Sub-Reports in Interruptions Folder
    • Updating the Max File Size for Email Attachments
    • Log Retention Policy for Voice Server
  • Legal Notices
  • Download PDF Documentation
  • analytics
    • interruption summary [1]
  • LogMaxFiles property [1]