Vocera Edge Communications Setup Guide for Cisco Unified Call Manager

The purpose of this document is to provide the step-by-step instructions on how to configure Cisco Unified Call Manager (CUCM) for integration with Vocera Edge Communications. The target audience for this document is CUCM administrators/technicians.

To set up the CUCM, you need to follow all of the instructions in this user guide.

Overview of CUCM Setup for Vocera Edge
The Vocera Edge app for iOS can register with Cisco Unified Call Manager (CUCM) for making voice calls. The Vocera Edge appconnects to CUCM using the SIP protocol. Users can be assigned extensions in the Enterprise Manager via auto provisioning or via LDAP using Org Services integration.
Login to CUCM
Follow the steps described here to log in to CUCM.
CUCM Settings
Use these topics to configure the CUCM server and update the corresponding properties in Enterprise Manager >Settings>Voice Systems.
Device Pool
A separate Device Pool should be used for each CUCM Voice Setting in Enterprise Manager. The Device Pool is how Org Services knows where to find Vocera Edge devices in CUCM.
SIP Security Profile
This is only needed if you want to enable digest authentication. Add a new SIP Security Profile and select 'Digest Authentication'. Take note of the name you used for this SIP Security Profile, this will be configured in Enterprise Manager later.
SIP Profile
Create a new SIP Profile for Vocera Edge devices. Take note of the name used, because it will be configured in Enterprise Manager later.
SIP Domain
The Vocera Edge clients use the 'SIP Domain' when registering the SIP connection with CUCM, <extension>@<sipdomain>. For example, 1000@cucm.mycompany.com.
Call History
Call History has to be enabled on the CUCM server. Call history logs are uploaded by CUCM to the Org Services cluster over SFTP. Only logs for the route partition configured in Voice System are considered.
Hunt Groups
A hunt group is a method of distributing phone calls from a single extension or number to a group of users. In order to use Hunt Groups with Vocera Edge, they must first be configured in CUCM.
Create a New Voice System in Enterprise Manager
A 'Voice System' in Enterprise Manager allows directory numbers (extensions) to be provisioned on a Call Manager/PBX.
VoIP Settings in Enterprise Manager
When the Vocera Edge client logs in, it requests the VoIP settings from Org Services to allow the SIP client to register via SIP to the CUCM subscriber.
Vocera Edge Client SIP Setup
This lists the registration information for client SIP setup.
Appendix for CUCM Setup
This Appendix provides administrators with the ability to configure Authentication, the Fully Qualified Domain Name, and set up Licensing for your facility.