Handling Chat Conversations

This section helps you understand how to start a chat, add participants, type messages, set message priorities, chat with multiple participants, load message history, and call a chat participant.

Note:

Your administrator can prevent you from sending and receiving text messages. In this case, the chat option will be disabled. Text messages cannot be sent to the users who don't have permission to send and receive text messages.

Understanding Chat Messages
This section helps you understand how chat messages are presented, priorities are identified, and represented when multiple participants are involved.
Starting a New Chat
You can start a chat conversation on different screens.
Sending a Quick Message
The Smartbadge provides an option to send a quick message when you have to send a message urgently.
Accessing Chat and Viewing Participants
You can access the chat screen by either choosing a contact and pressing the message button or by tapping a message on the Home Screen.
Adding Participants
You can add multiple participants to your chat conversation. You can add participants from favorites, groups, and search results.
Hiding or Leaving a Conversation
If you are no longer associated with a patient case, you can leave that conversation or hide it from your inbox. If you are logged in using VCS, the participant list in the conversation and the inbox of the endpoint are updated. The other participants receive a message that the participant has left the conversation.
Setting Message Priority
You can set priorities for the chat messages you send.
Chat Using Speech-to-Text
You can send a chat message to a user using speech-to-text. You can begin a new chat or open an existing conversation.
Handsfree Chat
You can send a handsfree chat message to a user, a group, or multiple users and groups.
Calling a Chat Participant
You can call a chat participant from the chat screen without navigating to the Directory screen or look for the user on your home screen.
Attaching Patient Information to a Conversation
You can chat with care team members of the patients assigned to you. You can attach the details of the patient to the chat to set the context.
Adding a Care Team Member to a Conversation
You can add a care team member to a conversation of the patients assigned to you.