Enabling Frequently Called Departments

The Frequently Called Departments feature takes several weeks of calling statistics to determine reliable calling patterns for departments.

You can disable or re-enable Frequently Called Departments on the System > Preferences page of the Administration Console.

The Frequently Called Departments feature works best when all users are assigned to a department. However, users who are not assigned to a department (such as temporary visitors to a site), use a special grammar file thatis assigned a 5% probability.