Collecting Call Statistics for Frequently Called Departments

To take advantage of Frequently Called Departments, you must allow calling statistics to be collected for several weeks. Before calling patterns take effect, uniform probabilities are applied to departments.

For each department group, the Vocera Server collects statistics for the top 10 frequently called departments made by people in the department, and it recalculates the probabilities for calling patterns incrementally after each 50 calls. Calling patterns do not take effect until after the first week's statistics have been collected. The system preserves calling statistics for the last five weeks and discards earlier data.