Running the Quick Test

If you suspect that a B3000n/B3000 badge is not working properly, you can run the Quick Test utility to diagnose possible problems. Vocera recommends that you run the Quick Test before contacting Vocera Technical Support to report a problem with the badge.

Note: The Quick Test is not available on badges earlier than the B3000.

The Quick Test utility tests badge features in the following sequence:

The OLED screen
The speaker and microphones
The battery
The green and amber indicator lights
The red, green, and blue halo lights (B3000n only)
The WLAN radio
The badge's buttons (Call, DND, Up, Select, and Down)

You should run the Quick Test in a quiet room. Otherwise, the audio test will not be accurate. Also, make sure you do not cover any of the microphones with your fingers.

Important: If you encounter a failure in any portion of the Quick Test, contact Vocera Technical Support for further assistance.

To run the B3000n/B3000 Quick Test:

Remove the battery from the badge, then insert it again.
The screen displays the word vocera and proceeds to count from 1 to 6.
When the screen reaches 6, press and hold the Call button (the large button on the front of the badge) for about 5 seconds. When you see patterns on the OLED screen, the Quick Test has started and you can release the Call button.
The Quick Test proceeds through the following tests:
1. OLED test: When the OLED test starts (the pixels will go from off to on), make sure you remove your fingers from the microphones because the audio test starts next. You must watch the OLED screen during the test to identify any problems; the Quick Test will not report an OLED failure. What sort of problems should you look for? Check to see whether a significant portion of the screen is on or off at all times, which would interfere with your ability to read the screen.
2. Audio test: Be quiet during the audio test. Sound will play for 5 seconds, and the screen will indicate whether the four microphones are working.
  
  Note: If the Quick Test reports that one or more of the microphones has failed, you may have inadvertently covered the microphones with your fingers while holding the badge. Try running the Quick Test again, and this time be careful not to cover the microphones.
3. Battery test: Shows information about the battery temperature, voltage, current, and power.
4. LED test: You must watch the green and amber lights to identify any problems. Make sure they turn on and off.
5. Halo test: Watch the halo lights to identify any problems. Make sure they turn on and off (B3000n only).
6. WLAN test: Shows the radio configuration, AP table, and IP table. The badge will associate with an AP, and, if using DHCP, request an IP address.
7. Button test: Prompts you to press and release each of the buttons to make sure they are working.
When you are finished with the button test, press and hold the Call button to exit the Quick Test.
After the badge restarts, you can send logs of the Quick Test to the server using the Sendlogs utility. See Collecting Badge Data for Troubleshooting.

Note: If you encounter a failure in any portion of the Quick Test, contact Vocera Technical Support for further assistance.