Troubleshooting Badge Configuration |
The Vocera Badge Log Collector service and the Sendlogs utility allow you to collect all debug information from a B3000n, B3000, or B2000 badge and upload it directly to the Vocera Voice Server computer as a single file. While the Vocera Badge Log Collector service is running on the Vocera Server, you can use it as an unattended log collection service to collect debug information from multiple badges. If you are working with Vocera Technical Support to troubleshoot problems you are having with a badge, you can send the file containing debug information to Vocera.
When a badge connects to the host using the Sendlogs utility, the following files are uploaded to the host computer. These files are helpful when troubleshooting problems with a badge.
log.txt, log.old1.txt (B3000n)
log.txt, log.txt.old (B3000, B2000)
badge.properties
*.erbin
Other related files
To collect badge data using the Sendlogs utility: