This section shows you how to perform several typical troubleshooting tasks.
Confirming Assignment Sync
When you are ready to test your system, confirm that assignments are syncing correctly by viewing the expected assignments on the target system—either the Vocera Voice Server or the foreign clinical assignment system. If you do not see the assignments, work backwards from the target system to the CTS database to the CTS logs to see if assignments appear anywhere.
How to Disable a Connection
You can disable a connection if you need to stop publishing or subscribing to data for any reason.
How to Stop Syncing
When you stop synchronizing data, the source of truth no longer sends care team personnel updates to the subscribing system. If you need to stop synchronizing data for any reason, set the Source of Truth to None and restart the Vocera CTS service. This technique is useful when you temporarily want to prevent updates from occurring without affecting configuration parameters.
How to Change the Default Database Restore Time
In certain situations, restoring an extremely large backup file may time out, resulting in an error message stating The backup could not be restored within the max permitted time of 15 minutes. If necessary, you can increase the default time out value for a restore to let the process continue.