Receiving Alert Emails

Administrators receive a single email message when you test the email configuration, and they also receive an email at the frequency that you specify for each connection to CTS that fails.

When you test the email configuration, the accounts specified in the Alert Recipient Email Address field on the Email Alert Settings page each receive a message with the following information:

Field Description
Subject

CTS Test Email Notification

Message

This is a test email notification from the Vocera CTS server.

If any connection fails after the email integration is established, the accounts specified in the Alert Recipient Email Address field receive a message for each connection that fails containing information similar to the following:

Field Description
Subject

CTS Alert - Client HRC Failed to Subscribe

Message

CTS System Alert - Subscribe Failed

2017-02-28 10:28:51 PST

Client HRC failed to subscribe. This has occurred 30 consecutive times. The client will attempt to resubscribe. Please check the system logs for more details.

The name of the client, date/time, and number of failures are variables that are updated by the system each time an alert message is sent.