Configuring Email

The CTS system can send alert messages to administrators to notify them about failed connections. You can configure this capability by using the Email Alert Settings page to specify information about your email server and the frequency with which CTS sends alerts.

The situation that triggers an email alert is slightly different for each type of connection:

Connection Type Alert Condition

Rauland and Hill-Rom

For Rauland and Hill-Rom connections, the foreign system publishes a web service; CTS attempts to subscribe to the web service when the Windows Vocera CTS service starts or when CTS misses three consecutive heartbeats with the foreign system.

CTS sends an alert at the specified frequency as long as these subscription attempts fail.

HL7

For HL7 connections, the foreign system publishes a web service and actively attempts to connect to CTS.

CTS sends an alert at the specified frequency if it determines that the connection is down.

Vocera Voice Server VAI Connection

For VAI connections, CTS attempts to connect to the Vocera Voice Server when the Windows Vocera CTS service starts or when CTS misses three consecutive heartbeats with the Vocera Voice Server.

CTS sends an alert if it fails to connect to VAI when the Windows Vocera CTS service starts.