Vocera Platform

Release Notes - Version (HF1)

Updated: April 3, 2020

About the Vocera Platform

The Vocera Platform optimizes patient safety by helping clinicians make real-time decisions and communicate instantly in critical situations; it is the intelligent ecosystem that connects all the people and information needed to deliver patient care.

With the intelligence of the Vocera Platform, clinicians can quickly determine what to prioritize next and close the loop faster with secure messaging, phone calls, and alert and alarm notifications--all in one place. You can locate people quickly, collaborate productively, and reduce the noise, using the device that fits your workflow--the Vocera Vina smartphone app, the V-Series Smartbadge, or the B-Series Badge. The Vocera Platform enables the flow of meaningful, actionable information between people and systems and allows it to be received when, where, and how it’s needed, keeping the patient at the center of care.

In addition, the Vocera Platform now offers simplified deployment, maintenance, and administration, as well as a smaller footprint requiring fewer servers.

Upgrading to Vocera Platform Version (HF1)

Learn the steps that you need to upgrade your Vocera Platform server and Vocera Platform components to version Hot Fix 1 (HF1).

A hot fix applies a small patch to the system to fix a few specific problems.

Before you begin, ensure that your Vocera Platform server is in a Standalone state. For information on cluster states and high availability, refer to the High Availability section in the Vocera Platform Administration Guide

To upgrade the Vocera Platform, follow these steps

  1. Use the secure shell (SSH) connection to remotely connect to your Vocera Platform virtual machine (VM).

    ssh xxx-admin@IP Address

    The system displays the current Vocera Platform version number and login details after you connect and login to your system

    The following example shows the current version number and login details:

    Using username xxx-admin.
    xxx-admin@'s password:
    Last login: Mon Nov 25 14:36:29 2019 from user01-lt.mycompany.com
    Vocera Platform Version:

  2. (Optional) Check if there are any updates available for your system.

    sudo yum check-updates

    The system displays a list of available updates that you can install.
  3. Update your system for all the available updates.

    sudo yum update


    [xxx-admin@mycompany ~]$ sudo yum update
    Loaded plugins: langpacks, product-id, search-disabled-repos, subscription-manager
    This system is not registered with an entitlement server. You can use subscription-manager to register.
    Resolving Dependencies
    --> Running transaction check
    ---> Package extension-audit.x86_64 1: will be updated
    ---> Package extension-audit.x86_64 1: will be an update
    ---> Package extension-hill-rom-clinical-interface.x86_64 1: will be updated
    ---> Package extension-hill-rom-clinical-interface.x86_64 1: will be an update
    ---> Package extension-incoming-email-interface.x86_64 1: will be updated
    ---> Package extension-incoming-email-interface.x86_64 1: will be an update
    ---> Package extension-jtapi-support.x86_64 1: will be updated
    ---> Package extension-jtapi-support.x86_64 1: will be an update
    ---> Package extension-ldap-interface.x86_64 1: will be updated
    ---> Package extension-ldap-interface.x86_64 1: will be an update
    ---> Package extension-responder-sync-interface.x86_64 1: will be updated
    ---> Package extension-responder-sync-interface.x86_64 1: will be an update
    ---> Package extension-voice-server-data-sync-service.x86_64 1: will be updated
    ---> Package extension-voice-server-data-sync-service.x86_64 1: will be an update
    ---> Package extension-xmpp-interface.x86_64 1: will be updated
    ---> Package extension-xmpp-interface.x86_64 1: will be an update
    ---> Package vocera-FW-V5000.x86_64 0: will be updated
    ---> Package vocera-FW-V5000.x86_64 0: will be an update
    ---> Package vocera-platform-version-tracker.x86_64 1: will be updated
    ---> Package vocera-platform-version-tracker.x86_64 1: will be an update
    ---> Package vocera-support-tools.x86_64 0:6.0.0~SNAPSHOT-3 will be updated
    ---> Package vocera-support-tools.x86_64 0:6.1.1-12 will be an update
    ---> Package voice-server.x86_64 0:6.1.0~SNAPSHOT-291 will be updated
    ---> Package voice-server.x86_64 0:6.1.0~SNAPSHOT-294 will be an update
    --> Finished Dependency Resolution
    Dependencies Resolved
     Package                                      Arch       Version                Repository      Size
     extension-audit                              x86_64     1:           Platform-6.1-Dev    103 k
     extension-hill-rom-clinical-interface        x86_64     1:             Platform-6.1-Dev     63 k
     extension-incoming-email-interface           x86_64     1:            Platform-6.1-Dev    118 k
     extension-jtapi-support                      x86_64     1:            Platform-6.1-Dev    141 M
     extension-ldap-interface                     x86_64     1:            Platform-6.1-Dev    782 k
     extension-responder-sync-interface           x86_64     1:            Platform-6.1-Dev    183 k
     extension-voice-server-data-sync-service     x86_64     1:           Platform-6.1-Dev     10 M
     extension-xmpp-interface                     x86_64     1:           Platform-6.1-Dev    3.7 M
     vocera-FW-V5000                              x86_64           Platform-6.1-Dev     75 M
     vocera-platform-version-tracker              x86_64     1:          Platform-6.1-Dev    2.3 k
     vocera-support-tools                         x86_64     6.1.1-12               Platform-6.1-Dev     16 M
     voice-server                                 x86_64     6.1.0~SNAPSHOT-294     Platform-6.1-Dev    159 M
    Transaction Summary
    Upgrade  12 Packages
    Total download size: 406 M

  4. Enter y to confirm that you want to proceed with these updates.


    Is this ok [y/d/N]: y
    Downloading packages:
    No Presto metadata available for Platform-6.1-Dev
    (1/12): extension-hill-rom-clinical-interface-                    |  63 kB  00:00:00
    (2/12): extension-audit-                                        | 103 kB  00:00:00
    (3/12): extension-incoming-email-interface-                      | 118 kB  00:00:00
    (4/12): extension-ldap-interface-                                | 782 kB  00:00:00
    (5/12): extension-responder-sync-interface-                      | 183 kB  00:00:00
    (6/12): extension-voice-server-data-sync-service-               |  10 MB  00:00:02
    (7/12): extension-xmpp-interface-                               | 3.7 MB  00:00:00
    (8/12): vocera-FW-V5000-                                     |  75 MB  00:00:31
    (9/12): vocera-platform-version-tracker-                      | 2.3 kB  00:00:00
    (10/12): vocera-support-tools-6.1.1-12.x86_64.rpm                                   |  16 MB  00:00:02
    (11/12): ei-jtapi-support-                                              | 141 MB  00:00:39
    (12/12): voice-server-6.1.0-294.x86_64.rpm                                          | 159 MB  00:00:30
    Total                                                                      5.9 MB/s | 406 MB  00:01:08
    Running transaction check
    Running transaction test
    Transaction test succeeded
    Running transaction
      Updating   : vocera-support-tools-6.1.1-12.x86_64                                                   1/24
      Updating   : vocera-FW-V5000-                                                    2/24
      Updating   : voice-server-6.1.0~SNAPSHOT-294.x86_64                                                 3/24
    ls: cannot access /opt/vocera/config: No such file or directory
      Updating   : 1:extension-incoming-email-interface-                                  4/24
      Updating   : 1:extension-xmpp-interface-                                           5/24
      Updating   : 1:extension-audit-                                                    6/24
      Updating   : 1:extension-voice-server-data-sync-service-                           7/24
      Updating   : 1:extension-ldap-interface-                                            8/24
      Updating   : 1:vocera-platform-version-tracker-                                   9/24
      Updating   : 1:extension-responder-sync-interface-                                 10/24
      Updating   : 1:extension-hill-rom-clinical-interface-                               11/24
      Updating   : 1:extension-jtapi-support-                                            12/24
      Cleanup    : voice-server-6.1.0~SNAPSHOT-291.x86_64                                                13/24
      Cleanup    : vocera-support-tools-6.0.0~SNAPSHOT-3.x86_64                                          14/24
      Cleanup    : vocera-FW-V5000-                                                   15/24
      Cleanup    : 1:extension-incoming-email-interface-                                 16/24
      Cleanup    : 1:extension-xmpp-interface-                                          17/24
      Cleanup    : 1:extension-audit-                                                    18/24
      Cleanup    : 1:extension-voice-server-data-sync-service-                          19/24
      Cleanup    : 1:extension-ldap-interface-                                           20/24
      Cleanup    : 1:vocera-platform-version-tracker-                                   21/24
      Cleanup    : 1:extension-responder-sync-interface-                                  22/24
      Cleanup    : 1:extension-hill-rom-clinical-interface-                               23/24
      Cleanup    : 1:extension-jtapi-support-                                            24/24
      Verifying  : 1:extension-jtapi-support-                                             1/24
      Verifying  : 1:extension-hill-rom-clinical-interface-                                2/24
      Verifying  : vocera-FW-V5000-                                                    3/24
      Verifying  : 1:extension-responder-sync-interface-                                  4/24
      Verifying  : vocera-support-tools-6.1.1-12.x86_64                                                   5/24
      Verifying  : 1:vocera-platform-version-tracker-                                   6/24
      Verifying  : 1:extension-ldap-interface-                                            7/24
      Verifying  : voice-server-6.1.0~SNAPSHOT-294.x86_64                                                 8/24
      Verifying  : 1:extension-voice-server-data-sync-service-                           9/24
      Verifying  : 1:extension-audit-                                                   10/24
      Verifying  : 1:extension-xmpp-interface-                                          11/24
      Verifying  : 1:extension-incoming-email-interface-                                 12/24
      Verifying  : 1:extension-xmpp-interface-                                          13/24
      Verifying  : 1:extension-incoming-email-interface-                                 14/24
      Verifying  : vocera-FW-V5000-                                                   15/24
      Verifying  : 1:extension-hill-rom-clinical-interface-                               16/24
      Verifying  : 1:extension-audit-                                                    17/24
      Verifying  : vocera-support-tools-6.0.0~SNAPSHOT-3.x86_64                                          18/24
      Verifying  : 1:extension-voice-server-data-sync-service-                          19/24
      Verifying  : 1:vocera-platform-version-tracker-                                   20/24
      Verifying  : 1:extension-responder-sync-interface-                                  21/24
      Verifying  : 1:extension-ldap-interface-                                           22/24
      Verifying  : 1:extension-jtapi-support-                                            23/24
      Verifying  : voice-server-6.1.0~SNAPSHOT-291.x86_64                                                24/24
      extension-audit.x86_64 1:
      extension-hill-rom-clinical-interface.x86_64 1:
      extension-incoming-email-interface.x86_64 1:
      extension-jtapi-support.x86_64 1:
      extension-ldap-interface.x86_64 1:
      extension-responder-sync-interface.x86_64 1:
      extension-voice-server-data-sync-service.x86_64 1:
      extension-xmpp-interface.x86_64 1:
      vocera-FW-V5000.x86_64 0:
      vocera-platform-version-tracker.x86_64 1:
      vocera-support-tools.x86_64 0:6.1.1-12
      voice-server.x86_64 0:6.1.0~SNAPSHOT-294

  5. Reboot your system using the reboot command.

    sudo reboot

  6. Login to Vocera Platform Web Console and click on the Presene indicator to verify the Vocera Platform version number. in the presence that your system is updated for the latest HF1 version.

    The presence indicator drop down displays the Version on the upper right hand corner.

What's New

This section summarizes the new features in this release.

What's New in Vocera Platform

Vocera Platform is a maintenance release only. There are no new new features in this release.

What's New in Vocera Platform

This release includes enhancements to several areas of the Vocera Platform.

Voice Experience Enhancements

This release provides parity with voice experience features implemented through Vocera Voice Server 5.3.2, including the following:

  • Announcing phone numbers for incoming calls.

    When Announce Caller's Name After Tone is enabled in the Genie Settings section of User Defaults in the Vocera Platform Web Console, the Genie announces the caller's name, or if no name is available, the phone number.

  • Announcing group name when a message is sent to a group.

    When a message is sent to a group, the Genie announces the group name and the sender of the message. For example, the Genie may say, "You have a message for Med Surge Nurse from Charles Parker".

  • Ability to initiate or schedule a Code Lavender® event and send reminders for it.

    A Code Lavender event helps clinical staff members to continue after being involved with a difficult case, diagnosis, or loss. Hospital staff often feel fatigue, despair, and negative emotions after an unwelcome outcome, due to their growing attachment with a patient. A Code Lavender event helps hospital employees regain the mental and emotional strength to cope with these challenging situations.

    New voice commands to support this feature include "Schedule Code Lavender for <group name>>", "Start Code Lavender for <group name>>", "Delete Code Lavender Reminder for <group name>>", and "Delete All Code Lavender Reminders".

  • Automatically add doctor prefix to alternate spoken names.

    The Doctor Prefix field in the Speech Recognition section of Manage > Users obviates the need to create an alternate spoken name for a user who has the title of "Doctor".

  • A facility-level setting to control the user of Easter Eggs.

    Administrators can enable or disable the ability to use Easter Eggs commands for each facility.

  • Intelligent backoff strategies for Call, Broadcast, Add me to group, and Record Message commands.

    Intelligent command backoff offers additional help to users when the Genie fails to recognize the names of recipients of common voice commands.

  • Commands to lead you through mindfulness sessions of varying lengths.

    Mindfulness is a type of meditation that increases your awareness and improves your attention; it can reduce stress, sharpen concentration skills, and contribute toward your overall mental and physical health.

    Use the Play Mindfulness command to take a mindfulness break with a guided meditation of 30 seconds, one minute, or five minutes. This feature is enabled by default.

  • Automatic prompting for users to record names that are frequently spelled.

    The Genie interactively offers to learn the name of users if you spell it frequently when using the Call command. The Genie plays a prompt offering to learn the name that you spelled when you next log in.

  • Prompt to Play Unread Messages at Logout.

    When a user logs out, the Genie asks if you want to play unread messages before the logout occurs. This reminder is useful because messages are often not played during a busy day, and then forgotten.

  • The ability to schedule reminders for other users and groups, and the ability to schedule reminders for yourself.

    Reminders may be either recurring and non-recurring and can be scheduled through a device or the Vocera Platform Web Console.

  • Updated prompts when transferring a login from a device to the mobile app.

    When a logged-in user switches from a device to the app, the prompt now indicates that the user is being transferred to another device rather than being logged out.

  • Optional voice PIN authentication to play messages.

    Badge users can now define a Voice PIN (Personal Identification Number) that must be spoken before playing messages. The PIN requirement is set by the administrator for individual users or groups.

Web Console Enhancements

This release provides the following enhancements to the Vocera Platform Web Console:

  • First release of the Vocera Platform Staff Assignment application.

    Staff Assignment allows an individual such as a HUC or a clinical system such as Epic to populate room/bed locations with clinical staff assignments, making them available to the Vocera system for use in communication and the delivery of clinical events.

  • Tiered administration permissions, enabling system administrators to delegate specific responsibilities to other users.

    Using tiered administrators distributes the administrative maintenance, allowing system administrators to perform more complex tasks while tiered administrators handle the more routine maintence.

  • Ability to disable a user account through the Vocera Platform Web Console.

    Disabling an account is useful in situations when a user is temporarily not available. When the account is disabled, the user's name and alternate spoken names are removed from the system grammar, improving speech recognition; in addition, disabled users do not decrement your overall user count for licensing purposes.

  • The Device Monitor now provides status information for all logged-in devices.

    The Device Monitor the name of the logged-in user, the IP address of the device, and for users running the Vocera Vina application, the type of mobile device in use.

  • Message templates for the Vocera Platform Messaging Console.

    Templates allow you to send emergency messages or other messages quickly, as values for many of the fields in the message have already been supplied.

  • Browser-based mini-applications available to end users who have the appropriate permissions:

    • My Profile

      The My Profile application allows users to view and customize profile information, settings, and preferences related to Vocera devices and mobile applications.

    • My Workflow

      By default, the My Workflow application provides access to a set of workflows for four defined user roles: End User, Charge Nurse/Department Secretary, Super User, and Administrator. These default roles allow users to efficiently perform their responsibilities from a menu displayed in a web browser. System administrators can rename these roles, modify their workflows, and add additional roles/workflows.

Server-Side Enhancements

This release provides the following server-side enhancements:

  • Server-side support for Vocera Smartbadge.

    The Vocera Platform has now extended its support to the full range of Vocera clients: the touch-screen enabled Smartbadge, the voice-controlled Badge, and the Vocera Vina mobile application.

  • Support for newly introduced features in the Vocera Vina mobile app.

    See the Vocera Vina iOS or Android Release Notes for a complete list of new application features.

  • Support for Vocera SIP Telephony Gateway running directly on the Vocera Platform server.

    The Vocera Platform now provides a minimal IT footprint by running the voice service, workflow engine, database, and telephony gateway on the same machine.

  • Integration with the Vocera Analytics product.

    Vocera Analytics provides visibility to traffic passing through the Vocera Platform. Access to Vocera Analytics is available through the Vocera Platform Web Console.

What's New in Vocera Platform 6.0.0

Version 6.0.0 is the initial release of the Vocera Platform, which unifies the heritage Vocera Voice Server 5.x and the Engage Server 5.x product lines in a single Linux appliance.

This release includes the following features:

What's Fixed

The following list contains fixes and improvements made to the Vocera Platform.

What's Fixed in the Vocera Platform Release

The following issues are fixed in this Vocera Platform product release.

Platform Issues

What's Fixed in the Vocera Platform Release

The following issues are fixed in this Vocera Platform product release.

Platform Issues

Web Console Issues

What's Fixed in the Vocera Platform 6.0.0 Release

The following issues are fixed in the Vocera Platform 6.0.0 product release.

Known Issues

This section provides information about known product defects and limitations in the current release.

Web Console Issues

Platform Issues

Deletion Issues