Playing History of Missed Calls and Messages

You can listen to the messages that you missed when you were logged off, out of network, or on another call.

Use the Who Called command to learn about incoming calls you received while you were logged off, out of network, or on another call. Genie plays the name or phone number of the caller and provides the date and time that the call was missed. If a name is not associated with the number of the incoming call, the number is announced. If both the name and phone number are known in the system, the name is used. If the call was to a group, Genie announces the names of the group and the person who is placing the call.

You can retrieve call histories for the current workday and the previous workday at a convenient time and not lose important data. In previous releases, call histories were played and automatically deleted after you logged in with your badge or issued the Who Called command. You can listen and review new and previously heard messages until you delete them, or the messages are automatically deleted after the time limit (sweep age) set by your administrator. The default sweep age is two weeks.

After you hear your missed call history using the Who Called command, the Genie prompts you with, "Do you want to delete your call history?". You can respond "Yes" to remove your missed calls or "No" to keep them on the system.

While the Who Called commands provide you with the identity of the caller, they do not play the actual message. For instructions on how to retrieve and play your messages, see Playing Voice Messages and Playing Text Messages.