Integration Events

[Data Source: VMI] Summarizes event data and average reply time from VMI integrations sources only. Data displayed includes the events and priorities that are being sent and responded to for specific units. Use this dashboard to understand replies and actions taken by users.

The information displayed on the screen is determined based on the filters that you apply. The available filters are:

Table 1. Filters
Filter Name	Filter Description
Date Range	The date range to include in the results. By default, the value is the current date; however, you can select from a list of options. For example, you can select the option "Last 7 days" or "Last 30 days."
Facilities	Used to filter data based on user facilities (common facility name) specified while mapping Vocera Voice Server User Site and Engage Facility.
Units	Used to filter data based on user units (common unit name). Common unit names are referenced from a crosswalk table cwunit that are mapped from Vocera Voice Server User Department and Engage Units. Note: The displayed units drop-down filter may be constrained due to the Facilities filter. Unknown Unit or Department display data for all users that are not part of any department selected within the Facilities filter.
Priorities	Used to filter interruptions data based on its priority. Displays high, urgent, normal priority for VMP messages, VMI, and Vocera Voice Server. It also displays alarms and alert priorities from Engage.
Clients	Used to filter VMI alert data based on the client ID. Lists the client Id specified while sending an alert using VMI API.

The Integration Events dashboard is classified into the following four widgets:

Event Reply
Event Summary
Reply Trend
Unit Reply Time

Event Reply

This widget displays the action taken by users for replying to an event. The actions are categorized as accept, reject, undelivered, and no reply. Mouse over an event reply type to display the count. Click on a legend to toggle the view.

Event Summary

Every event is classified based on its priority. The event priorities are Urgent, High, and Normal. This widget displays the event priorities and its percentage for the total number of events that occurred during the selected date range.

For example, in this scenario,

Total Events count = 527
Urgent Priority count = 233
Percentage of Urgent Priority= (233/527) x 100 = 44%
High Priority count = 251
Percentage of High count = (251/527) x 100 = 48%
Normal Priority count = 43
Percentage of Normal count = (43/527) x 100 = 8%

Reply Trend

The Reply Trend widget displays the number of alerts received over time along with the average reply time (in seconds) for the period specified. Mouse over a trended value to display the data for each reply type and the average reply time during the selected date range. Click on a legend to toggle the view.

Unit Reply Time

This widget displays the reply time taken by each unit. This information is used to identify and categorize the units based on their reply time. Mouse over a trended value to display the event count and the average reply time (in seconds) for the corresponding unit during the selected date range. Click on a legend to toggle the view.

Considerations

In Event Reply widget, only the following responses are configured by default in the Analytics system as Accept:

ok
yes
acknowledge
accept
call started
call ended
call back
accepted
Note: However, you can configure a new response for Accept in the dimvmiresponse table.

In Unit Reply Time, only Accept and Reject responses are considered for calculating average response time.

Note: For example, consider 4 events occurred during the selected date range. The average reply time displayed during the selected date range for these 4 events is 40 seconds. It must not be assumed that the time taken by each event is 40 seconds as there could be 1 accept, 1 reject, 1 not delivered, and 1 no response. In this case, accept and reject responses could have taken 40 seconds each. Hence the average reply time is (40+40) / 2 = 40.