Placing and Receiving Calls

You can use a combination of voice commands and physical controls on the badge used to perform basic calling and answering functions.

Placing and receiving calls are the tasks you perform most frequently with a Vocera device. This section shows you how to use voice commands and the buttons on the badge or phone to perform these basic tasks.

Calling Other Users
To begin a call, press the Call button, wait for the Genie to answer, and then tell the Genie to "Call User's Name.".
Using Speak or Spell
Speak or spell feature allows you to contact users, groups, or address book entries by either speaking or spelling their names in a voice command.
Learning a Spell Called Name
Vocera Genie offers to learn the name of the most frequently called user if you spell out the user's name with the Call command.
Calling with Department Names
If your system administrator sets up departments, they are a convenient way to contact other users on the Vocera system.
Calling a Group Member
The system administrator may create groups of Vocera users and provide a list of groups for you to use in commands.
Training the Genie
You can train the Genie to understand the pronunciation of names and commands.
Answering a Call
You can use the device to enter into the DND mode, answering, forwarding, and blocking calls.
Ending a Call
Either party can end a call. If the other party ends the call, you will be disconnected automatically.
Using Buttons to Answer Calls
You can respond yes or no to the questions from the Genie on the badge.
Call Waiting
If you hear a call-waiting tone during a call, it means that someone is trying to call you and the call is waiting.
Holding and Releasing the Call Hold
You can put a caller on hold and reconnect on the badge and Vocera smartphone.
Working with Do Not Disturb
There may be times when it is inconvenient for you to receive calls and message notifications from the Genie. The best way to block calls temporarily is to press the Hold/DND button. When you are ready to resume accepting calls, press the Hold/DND button again.

Parent topic: Basic Calling