Sending a Message

How to Send a New Message
Use either the Secure Text page or select a contact in the Favorites or Directory pages to send a new message to any individual or group.

How to Use a Quick Message
You can use a Quick Message (a "canned" message based on a typical interaction) to save time either when you send a new message or reply to an existing message. You can also create new Quick Messages for your own common interactions.

How to Send a Message to a Non-User
In some organizations, the VST administrator may grant you the permission to send messages from your VST client to colleagues who are not VST users. Such messages use a non-secure email or SMS transport; in addition, they cannot be removed from a recipient's device. Please treat these messages as a convenience and use them with discretion. The VST client displays these messages in a threaded conversation as it does with secure messages.

New Messages Compared with Replies
You can send new messages only to users in organizations that are closely connected to your own organization. Your system administrator determines this set of organizations—typically hospitals or affiliated practices that you work closely with. Users in these organizations appear in your Contacts or Directory.