When your on-premises environment meets the VST prerequisites for the Vocera Voice Server—either through the use of VS 5.2.0 or through the installation of the Vocera Secure Texting Sync Connector on earlier versions of VS—the system automatically creates the VSTContacts and VSTUsers groups in the Global site of the Vocera Voice Server. These groups provide additional communication and internal system capabilities.
Members of the VSTContacts group appear in the Directory list of the VST Handheld Client and the VST Web Client.
You manually maintain the membership of the VSTContacts group. Populate this group with on-premises users who need to be available to VST users. VST app users who are members of your organization or one of its affiliates can then communicate with these on-premises users by calling and sending them text messages.
Make sure both your badge and VCS users are set up as Vocera Voice Server users before you populate VSTContacts. The membership of VSTContacts controls the display of all on-premises users in the VST clients.
The Vocera Secure Texting Sync Connector automatically maintains the membership of the VSTUsers group.
This group is used only for internal system purposes. The Vocera Secure Texting Sync Connector automatically populates the membership of this group with the name of the VST organization the Vocera Voice Server is connected to, as well as the names of any practices associated with the VST organization.
The Vocera Voice Server treats each group member as a user, creating a profile for it, and entering the organization's auto-generated Voice Number from the Vocera Secure Texting Administration Console into the profile. The Vocera Voice Server dials the phone number when badge users place calls to the organization by name in a voice command. Also, if a badge user receives a call from a VST user, the name of the calling organization flashes on the user's badge.
When the database of the Vocera Voice Server contains data (that is, during an upgrade), the VSTContacts and VSTUsers groups are created immediately. When the database of the VS is empty (that is, during a new installation), the VSTContacts and VSTUsers groups are created as soon as you create a user or a group in the Vocera Voice Server.