Instead of prompting a user to reset a PIN, you can update it yourself either permanently or temporarily.
You need to notify the user of this new PIN manually.
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Locate the user whose profile you want to edit. See How to Find a User.
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To the right of the user's name, click the View link.
The profile for that user is displayed.
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Enter the new PIN in the PIN field.
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Specify whether the new PIN is permanent or temporary in the PIN is Temporary field.
If you specify a temporary PIN, the user must change it during the next login.
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Click the Update button at the bottom of the page.
The user's PIN is changed. The user is not notified of the new PIN value; you must manually communicate it to the user.