Linking Badge Users to VST Profiles

After integrating VST with your on-premises solution, badge users can both receive text messages and also respond to multiple choice messages, but they cannot respond to any other texts or initiate new messages. Set up VST profiles for your badge users to provide them with full access to the secure texting capabilities of the VST handheld client without affecting their ability to use the badge for voice interactions. If you allow an individual to have both a badge and a VST profile, you must link the profiles to avoid ambiguity in message delivery.

While there are many advantages to linking badge users with VST profiles, avoid linking VCS users with VST profiles. If you link VCS users to VST profiles, the system will prevent those users from accessing VCS; only the VST client will be available.