Patient calls or staff services from the Responder system sends calls to groups in the Vocera system where patients and care givers interact directly from the bedside and Vocera client devices.
When a patient request comes through the Rauland system, the request is sent to the Vocera Rauland Integration SIP Gateway Server as an SIP / RTP message. The SIP message contains the text of the alarm and the user name of the recipient. When the RSIP Gateway Server receives the message, it parses the alarm text using the rules in the normalizer and assigns the configured priority and message response options.
Once assigned, the text of the message is passed through an optional string replacement transform which searches and replaces the text of the alarm in order to make it more appropriate for display and enunciation on a Vocera device. After the normalizer, and string replacement transform file have been applied, the message is sent to the specified user.
For Staff Assignment (SA), patient requests come through the Rauland system to the Vocera Care Team Sync (CTS) Server and directly to Vocera Staff Assignment.
For more information about Vocera Care Team Sync, see the Vocera Care Team Sync User Guide.
