Acceptable Voice Quality

It is important to understand the parameters contributing to the quality of the calls. These parameters help in defining the acceptable voice quality.

Each type of Vocera badge provides a different utility to evaluate the communication quality of the signal you receive from an access point.

The Vocera badge measures communication quality in Signal-to-Noise Ratio (SNR). The SNR values are not equivalent to traditional SNR values, which are normally measured in decibels. Instead, SNR values are based on a logarithmic scale ranging from 0 to 92, where 0 represents no signal and 92 is the strongest possible signal with essentially no background noise.

Use the Vocera badge survey tools to confirm that your access point coverage is sufficient to support the badge in all areas where it will be used. The Vocera system can maintain good voice quality in all places where the SNR value is greater than 25.

The Vocera utilities for evaluating communication quality are Layer 2 applications that do not require the badge to connect to the Vocera Voice Server or to acquire an IP address. Consequently, you can use it to confirm network coverage early in the implementation process, before the Vocera system is physically deployed.

To confirm communication quality levels throughout a site, perform the following:

  1. Press the select button and scroll to display the Info icon.
  2. Press the select button to display the Info menu.
  3. Press the down button until RADIO appears.

    The badge displays information similar to the following:

    The following table displays the roaming policy, SNR value, and the beep rate for the badge.

    Roaming Policy SNR Value Beep Rate
    1

    SNR > 18

    18 >= SNR >= 12

    12 > SNR >= 0

    1 beep per 5 seconds

    1 beep per second

    2 beeps per second

    2

    SNR > 20

    20 >= SNR >= 12

    12 > SNR >= 0

    1 beep per 5 seconds

    1 beep per second

    2 beeps per second

    3

    SNR > 22

    22 >= SNR >= 12

    12 > SNR >= 0

    1 beep per 5 seconds

    1 beep per second

    2 beeps per second

  4. Measure signal strength.

    Wear the badge normally. Use a lanyard or one of the other badge attachments. Do not handle the badge or read the display as you perform the test. Else, the badge will not measure access point signal strength correctly.

  5. Connect a headset to the badge.

    The badge emits a tone during the test to indicate the communication quality. In certain environments, such as hospitals, this tone can be mistaken for the emergency sound made by life-support equipment.

  6. Ensure to test for coverage using the site survey tool. You must perform the test in two directions offset by 180 degrees while facing one direction.

    You may want to perform the survey with two badges, both in survey mode. Wear the first badge normally and listen for beeping tones that indicate the general SNR range. Hold the second badge to display the SNR value.

    Note: Do not forget to include stairways, elevators, kitchens, bathrooms, and other areas where Vocera usage exposes gaps in conventional site surveys.
  7. Press the badge select button to exit from the radio info screen.
    Note: Make a note of areas where the tone from the Radio Info tool indicates that the coverage is less than or equal to the acceptable level for the current roaming policy. The accepted level is approximately between 18 and 22. You must improve the coverage in these areas in order to have a successful deployment.