Configuring Basic Information

Use fields in the Basic Information page to specify the basic information Vocera needs to communicate with your PBX.

To specify the basic telephony settings:

  1. Click Telephony in the navigation bar.
  2. Click the Basic Info tab.
  3. Specify basic telephony settings.
  4. Do either of the following:
    • Click Save Changes to save these values.

      The telephony server restarts automatically, using your new settings.

    • Click Access Codes to continue setting telephony properties.

Table 1. Telephony basic information fields

Field

Description

Select Site

Use the Select Site field to choose a site to configure.

If you do not have multiple sites, choose the Global site.

Enable Telephony Integration

Select Enable Telephony Integration to allow Vocera and your phone system to communicate with each other.

Selecting this checkbox enables several other fields in the Basic Information, Access Codes, Toll Info, and PIN pages. When the Enable Telephony Integration checkbox is cleared, those fields are disabled.

You can disable telephony integration by clearing the checkbox and clicking Save Changes. Vocera saves your telephony settings, but disables communication to the PBX.

Important: DO NOT select Enable Telephony Integration if the following if the site is a secondary site that uses the shared telephony server of another principal site. If you select Enable Telephony Integration, the site automatically becomes a principal site and is therefore removed from the list of secondary sites for all other principal sites.

Vocera Hunt Group Numbers

Specify the area code and phone numbers of the DID lines or hunt group you set up for the Vocera system in the Vocera Hunt Group Numbers fields.

There are two hunt group number fields:

  • Guest Access – This number is for guest access to the Vocera system. When callers dial the Guest Access number, they are allowed to place a call but are not identified to the called person. Because guest users are not authenticated, they can call other users but they cannot issue voice commands.

    To use the Guest Access number with numeric pagers, enter an asterisk after the last digit of the phone number. When a user sends a numeric page, Vocera passes the value that you enter in this field to the pager, and then passes the user's desk extension to the pager. Some pagers display the asterisk as a hyphen, separating the desk extension from the Vocera number.

  • Direct Access – This number is for specially licensed user access to the Vocera system. This field is used only if Calling and Called Party Information is enabled on the PBX.

    Vocera uses the Caller ID feature to automatically authenticate users when they call the Direct Access phone number from their desk phone or cell phone.

Number of Lines

Specify the number of lines you want to provision for each telephony server in the Number of Lines field. Enter either of the following values, whichever is smaller:

  • The number of lines supported by your license.

  • The number of lines provisioned by the PBX for a single telephony server.

If you are configuring a high availability array, enter the number of lines available to a single telephony server, not the total number of lines available to all servers. For example, if you have 2 VSTG servers and your license contains 48 lines specify 24 in this field to give each server 24 lines for a total of 48.

The number of lines that you provision for each telephony server is decremented from the number of lines in your license.

Integration Type

Specify IP as the connection type for the PBX since IP specifies a VoIP connection to an IP PBX or VoIP gateway and is required for Vocera SIP Telephony Gateway.
Note: The Analog and Digital fields are greyed out on the Vocera Admin Counsole user interface and are no longer supported.