Shared Telephony and Incoming Calls

When an incoming telephone call arrives at the hunt group Genie, the caller can respond to the Genie by saying a name or by using the keypad to enter an extension (DTMF tones). When the telephony server is not shared, Vocera searches the combined grammars of the called site and the Global site to match caller responses.

When the telephony server is shared, Vocera determines the set of grammars to search in either of the following ways: