Adding and Editing Telephony Sharing Information

When you add or edit telephony sharing information, you specify the names of the secondary sites that are using the principal site's shared telephony server. You also optionally specify the hunt group numbers and trunk lines used by the secondary sites.

To add or edit telephony sharing information:

  1. Click Telephony in the navigation bar to display the Basic Info page.
  2. Click the Sharing tab to display the Sharing Telephony Server Across Sites page.
  3. Specify the principal site in the Select Site field.
    Note: You must enable telephony for the principal site before you share it. Use the Basic Info page of the telephony screen to enable the telephony integration, as described in Configuring Basic Information.
  4. Click Add to specify sharing information for a secondary site, or choose a site in the list and click Edit to modify existing sharing information.
    The Add/Edit Shared Telephony Site dialog box appears.
  5. Enter or edit the following information:
    Table 1. Shared telephony information fields

    Field

    Description

    Site

    Specify a secondary site that will use the shared telephony server of the principal site.

    Important: The site you select cannot be a principal site with telephony enabled. If you select a principal site with telephony enabled, the system automatically disables telephony for that site.

    Reserved Range of Lines for Incoming Calls

    This field is no longer supported. Note: For Vocera SIP Telephony Gateway, leave the Reserved Lines field blank.

    Guest Access Number

    Optionally specify the area code and phone number of a DID line or hunt group for this site.

    This number is for guest access to the Vocera system. When callers dial the Guest Access Number, they are allowed to place a call but are not identified to the called person. Because guest users are not authenticated, they can call other users but they cannot issue voice commands.

    • If you want the secondary site to have the same Guest Access number as the primary site, leave this field blank or enter the primary site's Guest Access number.

    • If you want the secondary site to have a different Guest Access number, coordinate with your PBX administrator, then enter the number.

    Direct Access Number

    Optionally specify the area code and phone number of a DID line for this site.

    This number is for specially licensed user access to the Vocera system. This field is used only if your Vocera system has a digital or IP connection to the PBX, you have selected ISDN or SIP signaling protocol, and Calling and Called Party Information is enabled on the PBX. Vocera uses the Caller ID feature to automatically authenticate users when they call the Direct Access number from their desk phone or cell phone.

    Tie Line Prefix

    Specify the prefix of the dial string used to place calls through the tie line to the selected site that is sharing the principal's telephony server. Alternatively, this field could also be used to specify a prefix for Direct Inward Dialing (DID) numbers at the selected site.

    For tie lines, enter the tie prefix plus the tie line. For example, if the tie prefix is 8 and the tie line is 257, enter 8-257.

    For DID numbers, identify the DID prefix by determining the constant digits that become the prefix to an extension to produce a full DID number. For example, if the format of your DID numbers is 408-882-nnnn, the DID prefix is 408-882. In the US locale, the full DID number must be a 10-digit telephone number that includes the area code. In other locales, full DID numbers include city and region codes.

    The Vocera Voice Server prepends the Tie Line Prefix to the extension dialed to generate the complete dial string for the selected site.

    If the selected site does not have its own PBX and a tie line or DID numbers, leave this field blank.

    Note: The Tie Line Prefix is used for all extensions dialed for the selected site. Only one Tie Line Prefix can be used per shared site.

    Calling Party Number

    Enter the DID number, including the area code, of the Vocera trunk (the number of digits depends on the locale). Outgoing calls use this value as the caller ID. However, you can configure Vocera SIP Telephony Gateway to use caller information contained in the dial signal from the Vocera Voice Server as the caller ID.

    When this field is filled in, the Vocera site telephony caller ID appears on the client device of the target (called user) making it easier for them to return the call.

  6. Do either of the following:
    • Click Add to add this site to the list and close the dialog box.
    • Click Add & Continue to add this site to the list and leave the dialog box open to create a new range.