|Working with Favor Frequently Called for Users and Departments / How to Enable Favor Frequently Called for Departments|
After you set up department groups and subdepartment groups, you may want to view calling statistics for a specific department.
You can see which departments that people within a selected department typically call, including their own department.
If you believe the current calling statistics for a site or a department group do not accurately reflect calling patterns, you can clear the data and begin collecting data all over again.
Selected Department – clears calling history for the selected department.