|Speech Recognition / Troubleshooting Speech Recognition|
A department group, also called a department, is a group that corresponds to a department within the organization using the Vocera system.
Departments are a convenient way to let badge users contact each other with voice commands. When a caller specifies a department in a voice command, Vocera can:
Differentiate among users with the same first and last names.
For example, if your organization has two individuals named John Smith, a user can issue the voice command “Call John Smith in Tech Support.”
Identify a badge user when the caller knows the first name and department, but not the last name, of other people in the organization.
For example, a caller can issue the voice command “Call John in Tech Support.”