|Managing Users / Adding or Editing a User Profile|
The Departments page displays the list of departments a user belongs to. You cannot add a user to a department directly—Vocera determines department membership according to the groups that users are assigned to. That is, if a user is a member of a group, and that group has the Group Type property set to Department, then the user is also a member of that department. If a user is a member of a group and that group has the Group Type property set to Subdepartment, then the user is also a member of any parent department group(s).
Vocera populates the Departments page when you save the user profile. If you are creating a new user and assigning that user to groups, you will not see any information in the Departments list until you save the user profile.
When you export users to a .csv file, Vocera populates this field for informational purposes. When you import users through the data-loading template, any value in this field is ignored, because you cannot assign department membership directly.