Receiving a Device for Repair
This topics describes the steps to follow in a scenario where a system device manager
receives a malfunctioning device to diagnose and evaluate for in-house repair or RMA
To receive a device for repair:
Perform inspection and diagnostics on the malfunctioning equipment.
Complete steps 1 to 5 in Beginning to Manage Devices.
Update fields in the Add/Edit Device dialog box:
In the Status field, select "Received for Repair"
from the drop-down list.
In the Notes field enter today’s date, notes
indicating the device was received and any conclusions reached resulting from
the inspection and diagnostics, and your initials.