This section describes system device manager processes.
Beginning to Manage Devices
This topics describes the steps to follow in a scenario where a system device manager or group device manager needs to update information for a device.
Receiving New or RMA Replacement Devices into Inventory
This topics describes the steps to follow in a scenario where a system device manager receives devices that will be placed into inventory until they are needed by a department.
Labeling a Device
This topics describes the recommendations in a scenario where a system device manager needs to apply a physical label to a device to associate it with a group, unit, or user.
Making a Device Active
This topics describes the steps to follow in a scenario where a system device manager receives a department request for one new device, or receives a device to replace one turned in for repair or RMA, or has repaired a device that now needs to be returned to a department.
Receiving a Device for Repair
This topics describes the steps to follow in a scenario where a system device manager receives a malfunctioning device to diagnose and evaluate for in-house repair or RMA submission.
Pending a Device for RMA
This topics describes the steps to follow in a scenario where a system device manager receives a malfunctioning device to diagnose and evaluate for in-house repair or RMA submission.
RMA a Device
This topics describes the steps to follow in a scenario where a system device manager has received authorization to return a device for repair.
Flagging a Device as Lost
This topics describes the steps to follow in a scenario where a system device manager has received a report that a device is lost or meets your facility’s criteria to be categorized as lost.
Retiring a Device
This topics describes the steps to follow in a scenario where a system device manager has determined that the malfunctioning device is no longer under warranty or has non-warrantable damage. Avoid deleting devices; instead retire them. This will allow you to maintain historical data.
Retiring a Device and Reusing the Label on a New Device
This topics describes the steps to follow in a scenario where the Label field for devices must be unique. Consequently, you cannot retire a badge and reuse the old label on a new device unless you change the old label first. The Label field is important for making Device Management reports clear and understandable.