|Speech Recognition / Troubleshooting Speech Recognition|
The Vocera Genie can only recognize words and phrases that it is specifically trained to recognize. As such, similar sounding names may not be recognized by the Genie.
In version 4.x, the Vocera Voice Server prompts a caller to disambiguate between multiple users whose names are spelled the same way; for example, when two users are named Chris Jenkins, the system uses an identifying phrase (when available) to prompt the caller: "Do you mean Chris Jenkins in 4 West Nursing? Do you mean Chris Jenkins in Imaging?"
Starting with the 5.0 release, the Vocera Voice Server additionally prompts callers to disambiguate between multiple users whose names are pronounced the same way but spelled differently; for example, users named Chris Jenkins and Kris Jenkins.