How to Enable Favor Frequently Called for Departments

The Frequently Called Feature for Departments feature takes several weeks of calling statistics to determine reliable calling patterns for departments.

You can disable or re-enable the Favor Frequently Called feature for departments on the System > Preferences page of the Administration Console.

The Frequently Called feature for departments works best when all the users, who you want in the frequently called department, are assigned to a department. However, users who are not assigned to a department (such as temporary visitors to a site), can use a special grammar file to aid in succenful implementation.