|Working with Groups and Departments / About Groups and Departments|
Departments are a convenient way to let badge users contact each other with voice commands.
When a caller specifies a department in a voice command, Vocera can:
Differentiate among users with the same first and last names.
For example, if your organization has two individuals named John Smith, a user can issue the voice command “Call John Smith in Tech Support.”
Identify a badge user when the caller knows the first name and department, but not the last name, of other people in the organization.
For example, a caller can issue the voice command “Call John in Tech Support.”
In addition to departments, you can also use identifying phrases to differentiate among users. However, departments are usually easier to set up than identifying names, and more natural for users to work with.