Choosing Miscellaneous Settings

Enter settings in the Miscellaneous page to control the behavior of the Play Messages commands, the call setup, and the enabling of Vocera Access Anywhere.

Table 1. Miscellaneous settings

Setting

Description

Play Messages Oldest First

Play Messages Oldest First causes messages to be played back in the order in which they were received. Urgent messages are always played before non-urgent messages, regardless of this setting.

By default, the Play Messages Oldest First box is cleared, and Override User Settings is set to No.

Play Voice Message Time and Date

Play Voice Message Time and Date causes the playback of each voice message to be preceded by the time and date the message was sent.

If you don't choose this option, users can still hear the date and time a message was sent by pressing the Call button and saying "Date" or "Time" during or just after the play of the message.

By default, the Play Voice Message Time and Date box is selected, and Override User Settings is set to No.

Play Text Message Time and Date

Play Text Message Time and Date causes the playback of each text message to be preceded by the time and date the message was sent.

If you don't choose this option, users can still hear the date and time a message was sent by pressing the Call button and saying "Date" or "Time" during or just after the play of the message.

By default, the Play Text Message Time and Date box is cleared, and Override User Settings is set to No.

Fast Call Setup

If you select Fast Call Setup, the call is connected as soon as the recipient accepts it rather than after the call announcement to the caller is finished.

With Fast Call Setup selected, the recipient of a call hears, “[CallerName], Accept Call?”. Meanwhile, the caller hears the name of the recipient. If the call is forwarded to a phone, the caller hears the forwarding announcement before the call is connected.

If you do not select Fast Call Setup, the Genie always completes the call announcement to the caller before connecting the call. If the recipient has a long name, this can cause a brief delay before the call is connected.

By default, the Fast Call Setup box is selected, and Override User Settings is set to No.

Announce Through Speaker

Use the Announce Through Speaker setting to specify the way the badge plays call and message announcements when headsets (or managed lanyards) are used:

Select Announce Through Speaker to play incoming call and message announcements through the badge speaker when a headset is plugged in. If you select this feature, only the announcement plays through the speaker; the actual call or message then plays through the headset.

Clear Announce Through Speaker to play both the announcement and the call or message through the headset.

When a headset is plugged into the badge, all audio plays through the headset by default. Consequently, if users don't wear their headsets all the time, they may not hear an incoming announcement, and they may not know that someone is trying to contact them.

If you select Announce Through Speaker, users can leave their headsets plugged in, and simply put them on to communicate after they hear the announcement. If Announce Through Speaker is turned on and users are wearing their headsets when a call comes in, they may not hear an announcement in a noisy environment (because it plays through the speaker); however, they will still hear the call or message through the headset.

When a headset is not plugged in, all calls, messages, and announcements play through the speaker, as usual, regardless of the Announce Through Speaker setting.

By default, the Announce Through Speaker box is selected, and Override User Settings is set to No.

Accept Calls Using Buttons Only

Requires users to accept or reject incoming calls by pressing the Call or DND/Hold button. Selecting this feature disables the use of "Yes" and "No" voice commands to accept and reject incoming calls. This feature is useful in certain high-noise environments.

Vocera allows users to accept or reject a call with either voice commands or buttons. In some situations, background noise can cause poor speech recognition, resulting in the Genie repeatedly saying "I'm sorry, I didn't understand". In other situations, background noise can cause the Genie to prematurely accept or reject calls without user input. To avoid these problems, select this box to require users to answer calls using buttons only.

By default, the Accept Calls Using Buttons Only box is cleared, and Override User Settings is set to No. Enabling this feature establishes a new system-wide default and may require re-training.

Enable Access to Genie from Phone

Important: Unless you have enough Vocera Access Anywhere licenses for all of your users, Vocera recommends that you leave this default setting cleared.

When this option is selected, it enables the ability for users to access the Genie from a standard telephone to perform Vocera functions other than basic calling. For example, you can phone the Vocera Direct Access number, and say a command to the Genie to broadcast a message to a group or play your messages.

The number of users that can use the Vocera Access Anywhere feature is controlled by your Vocera license. If you don't have the license, Vocera Access Anywhere is not supported. Even with the proper license, only users that have been specifically enabled to use the Vocera Access Anywhere feature can take advantage of it.

By default, the Enable Access to Genie from Phone box is cleared, and Override User Settings is set to No.

To set miscellaneous options:

  1. Click Defaults in the navigation bar.
  2. Click the Miscellaneous tab to display the Miscellaneous page.
  3. Specify settings.
  4. Click Save Changes.