|Speech Recognition / Troubleshooting Speech Recognition|
Vocera allows users to accept and reject calls with either voice commands or buttons.
In some situations, background noise can cause poor speech recognition, resulting in the Genie repeatedly saying "I'm sorry, I didn't understand". In other situations, background noise can cause the Genie to prematurely accept or reject calls without user input.
In high-noise environments, you can optionally require users to accept and reject incoming calls by pressing the Call or DND/Hold button. To specify this option, check the Accept Calls Using Button Only setting on the Defaults|Miscellaneous page of the Administration Console. Selecting this feature disables the use of "Yes" and "No" voice commands to accept and reject incoming calls.
By default, this feature is disabled. Enabling it establishes a new system-wide default and may require re-training. Users can optionally override this default, if you allow it. See Setting System Defaults.