Best Practices for Frequently Called Departments

To take full advantage of the Frequently Called Departments feature to improve overall speech recognition for the Vocera system, Vocera recommends the best practices listed in this topic.

  1. If your Vocera system is very large, you may need to do some performance tuning to optimize your system. A large Vocera system typically has more than 2,500 users across multiple sites and a spoken name count (which includes user names, group names, alternate spoken names, and department names) equal to or greater than 90,000. See Performance Tuning for Large Customers in the Vocera Infrastructure Planning Guide.
  2. Make sure Frequently Called Departments options are enabled on the System > Preferences page of the Administration Console. See Setting System Preferences for complete information.
  3. Use the Departments page of the Administration Console to define your department and subdepartment groups. See Maintaining Department Groups for complete information.
  4. Make sure all Vocera users are assigned to a department.Also, avoid nesting department groups.

    Users who are members of a department will benefit from speech recognition improvements due to the Frequently Called Departments feature. All users who are not assigned to a department use a special speech recognition grammar file that is assigned a 5% probability.

  5. Allow calling statistics to be collected for several weeks to determine reliable calling patterns for departments. Before calling patterns take effect, uniform probabilities are applied to departments. See Collecting Call Statistics for Frequently Called Departments for complete information.
  6. In the Administration Console, you can view calling statistics for Frequently Called Departments on the Dept Call Frequency tab of the Departments page. If department and subdepartment groups have experienced significant changes in membership due to restructuring of your Vocera database, you may want to clear the calling statistics for a selected site or department. See Viewing Calling Statistics for Frequently Called or department. See Viewing Call Statistics for Frequently Called Departments for complete information.
  7. To assess speech recognition for departments, use the Vocera Report Server to schedule several diagnostic reports, including Recognition Results by Department and Recognition Results by User. For more information, see the Vocera Report Server Guide.