|Troubleshooting Speech Recognition / Using Alternate Spoken Names|
Use the Alternate Spoken Names field to provide alternative names, phonetic spellings, or additional identifying information so the speech recognition software can recognize variations of a name.
When entering an alternative spoken name for a user in the Administration Console, use the following guidelines for the best result.
If users refer to a person or place in various ways, enter each variation in a different field.
For example, enter Bob Jones and Rob Jones in addition to Robert Jones. Similarly, enter a nickname that the person or place is known by, such as Skip Jones.
If people use an acronym or initials to refer to an address book entry, provide them as a series of letters separated by spaces.
For example, if users refer to Easton Medical Clinic as EMC, enter E M C. Similarly, enter A C Hoyle for A.C. Hoyle.
If a name has an unusual or confusing pronunciation, enter a name that is spelled as it is pronounced.
For example, if the system does not recognize the name Jodie Dougherty, you could enter Jodie Dockerty.
If users refer to a person by his or her title, provide the full spelling of the title.
For example, enter Doctor Shostak instead of Dr. Shostak.