About Users and Telephone Numbers

If your site has the telephony integration option enabled, entering telephone numbers for users provides a wide range of connectivity between Vocera devices (badges and smartphones), on- and off-site telephones, and pagers.

You can provide any of the following telephone numbers when you add users to the Vocera system:

Table 1. Vocera telephone number fields

Telephone Number

Description

Desk phone or extension

Allows a user to forward or transfer calls from a Vocera device to a desk phone.

If the Vocera Extension field is filled in, the Desk Phone Or Extension field is used only for forwarding. Otherwise, this number is also used for the following purposes:

  • Direct dialing from smartphone keypads

  • Paging callbacks

  • Vocera hunt number access

You can also use the Dynamic Extension feature to assign extensions to users. See the Vocera Telephony Configuration Guide for more information.

Cell phone

Allows a user to forward calls from a Vocera device to a mobile phone.

Home phone

Allows a user to forward calls from a Vocera device to a home phone. It also allows a user to take advantage of the “Call My House” address book entry.

Pager

Allows a user to receive calls on a pager from other Vocera users who issue the “Page” voice command.

Vocera Extension

Allows a user to route calls made to a virtual extension to their Vocera device instead. This field is useful for users who do not have actual desk extensions, or users who have both a Vocera smartphone and a desk phone.

The Vocera Extension field takes precedence over the Desk Phone or Extension field for the following purposes:

  • Direct dialing from smartphone keypads

  • Paging callbacks

  • Vocera hunt number access

You can also use the Dynamic Extension feature to assign extensions to users. See the Vocera Telephony Configuration Guide for more information.

If you do not enter values for these numbers, the Genie informs users who try to access these features that the number is not available.

You must set permissions to allow users to forward calls to telephones and to allow users to have toll or toll-free pager numbers.