Working with Groups

Groups provide a way for internal or external callers to communicate with badge users based on their roles within an organization.

For example, groups let you call someone who fits a specific role (“Call a sales person”), belongs to a certain department (“Call Accounts Receivable”), or has some other skill or authority that the caller requires (“Call a manager”).

Groups also provide a way to broadcast to specific set of users at the same time (“All cashiers to the front, please”) or to leave messages for many users at once (“Send a message to Nursing Assistants”).

Members of certain groups have management capabilities for other groups. For example, the members of the Charge Nurse group may manage the Code Blue group in a hospital, or members of the Head Cashier group may manage the Cashier group in a retail store.

Note: You use the Groups page in the User Console, as well as voice commands, to manage groups. You will see entries in the Group Name list only if you are a group manager. The rest of this chapter is relevant to group managers only. If you are not a group manager, continue with the next chapter.