Testing the Configuration

After you complete the system configuration, use the badge to test the configuration.

To test the configuration:

  1. Log in to the Administration Console.

    The default user ID/password is Administrator/admin.

  2. Click the Users button on the navigation bar.

    The Add, Edit, and Delete Users page appears and displays a list of users.

  3. Press the Call button on a badge. When the Genie greets you and asks you to say your first and last name, log in as any user.

  4. Perform the following tasks for each user to check the system’s name recognition:

    • Issue a command from the badge that names that user.

      For example, say “Call John Smith.”

    • Issue a command from the badge for each alternative spoken names.

      For example, say “Play Messages from Johnny Smith”.

    • Issue a command from the badge that names the user and the department.

      For example, say “Call Lin in Tech Support”.

    • Test the identifying phrase, if you have defined one.

      For example, say “Call John Smith on the third floor”.

    Make a list of the names that the system fails to recognize, or confuses with some other name.

  5. Click the Groups button on the navigation bar to see the list of groups.

    The Add, Edit, and Delete Groups page appears and displays a list of groups.

  6. Use the badge to check the system’s name recognition for each group, as follows:

    • Test the group name

    • Test the group member name-singular

    • Test the group member name-plural

    • Test the alternative group name

    Make a list of the names that the system fails to recognize, or confuses with some other name.

  7. If the system failed to identify any user or group names, use the Administration Console to make sure the name is spelled correctly.

    • If the name is not a common English name or seems difficult to pronounce, try adding a phonetic spelling as a variant. For example, you might spell Bauer as “Bower”. The variant should be added as an alternate spoken name.

    • If the name is consistently interpreted as another name in the database, it may be that the two names are too close for the recognition engine to differentiate between them reliably.

      To see if this is the problem, temporarily alter the second name through the Users page of the Administration Console so it does not conflict, and then try the problem name again. If the problem name is now recognized consistently, the names were too close for the speech recognition engine. Otherwise, the system is just having difficulty with your pronunciation of the name.

    • If the names are too close, differentiate them by requiring that one of the users be called by the first name and department, first name and last initial, by a nickname, or an identifying phrase. Communicate any such changes to all users.

    • If the system is having trouble with the pronunciation, and supplying a phonetic spelling as an alternate spoken name does not help, it may mean that a custom dictionary entry is required. Contact Vocera Technical Support (support@vocera.com).

  8. If necessary, use the badge to check the system’s name recognition for each site. For example, say “Connect to Santa Cruz”, then say “Call Maya Shui”.

To send messages to users and groups:

  1. Log in to the Administration Console.

    The default user ID/password is Administrator/admin.

  2. Click the Users button on the navigation bar.

    The Add, Edit, and Delete Users page appears and displays a list of users.

  3. Press the Call button on a badge. When the Genie greets you and asks you to say your first and last name, log in as any user.

  4. Use the badge to send a message to individual users.

    For example, say “Send a message to Randy Cochran”.

  5. Log in as the message recipient and make sure the message was recorded properly.

    For example, log in as the recipient and say, “Play messages”.

  6. Use the badge to send a message to a group.

    For example, say “Send a message to Tech Support”.

  7. Log in as a group member and make sure the message was recorded properly.

    For example, log in as a group member and say, “Play messages”.