This appendix explains the basics of the system grammar and describes techniques for
resolving speech recognition problems.
About Speech Recognition
When a user issues a verbal command to the Genie or responds to a question the Genie asks, Vocera attempts to process the utterance by finding a match in the recognition space.
Using Alternate Spoken Names
When a user asks the Genie to contact a person or place in the address book (“Call Poison Control”), the speech recognition software in Vocera tries to match the spoken name to a name in a user profile or an address book entry.
Homonym Recognition
The Vocera Genie can only recognize words and phrases that it is specifically trained to recognize. As such, similar sounding names may not be recognized by the Genie.
Side-Speech Tolerance
Starting with the 5.0 release, the Vocera Voice Server has improved the capability to distinguish a command in a stream of conversation; for example, when the person initiating a call is completing a conversation with another person at the same time.
Buttons-Only Answering
Vocera allows users to accept and reject calls with either voice commands or buttons.
Utterance Recordings
Vocera automatically records the spoken utterances of individuals when they interact with the Genie.