Device Management Processes / System Device Manager |
Learn the duties of the System Device Manager in the Vocera System.
Key responsibilities for the system device manager include:
Receiving devices into inventory when a new shipment arrives
Configuring Vocera devices to connect to the wireless network
Labeling devices
Mapping device labels to serial number and MAC address
Assigning devices to group or units
Troubleshooting problems with devices
Repairing devices and routing them back to the owning group
Obtaining return merchandise authorization for nonfunctioning devices that are under warranty
Retiring devices that are damaged and are no longer under warranty
Tracking overall device utilization of the units and groups
Ordering new Vocera devices