This topics describes the steps to follow in a scenario where a group device manager
has a malfunctioning device to return to the system device manager for diagnosis, repair, or
replacement.
To return a malfunctioning device to the system device manager:
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Perform any initial checks on the equipment to see if the device can be repaired
on the unit.
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Complete steps 1 to 5 in Beginning to Manage Devices.
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Update fields in the Add/Edit Device dialog box:
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In the Status field, select "Sent for Repair" from
the drop-down list.
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In the Notes field, enter today’s date, a description
of the problem, and your initials.
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Click Save.
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Place the malfunctioning device into an RMA envelope and fill out the
information per your facility’s policy.
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Follow your facility’s policy for ensuring the device is delivered to the
system device manager.