Receiving a Device for Repair

Scenario: The system device manager receives a malfunctioning device to diagnose and evaluate for in-house repair or RMA submission.

To receive a device for repair:

Perform inspection and diagnostics on the malfunctioning equipment.
Complete steps 1 to 5 in Beginning to Manage Devices.
Update fields in the Add/Edit Device dialog box:
1. In the Status field, select "Received for Repair" from the drop-down list.
2. In the Notes field enter today’s date, notes indicating the device was received and any conclusions reached resulting from the inspection and diagnostics, and your initials.
3. Click Save.