Administration Console Basics |
Use the Speech Recognition page (or the corresponding fields in the data-loading template) to provide alternate spoken names, phonetic spellings, or additional identifying information so the speech recognition software can recognize variations of a name. The Speech Recognition page includes the following fields:
Field | Maximum Length | Description |
---|---|---|
Alternate Spoken Names |
50 |
Optionally use the Alternate Spoken Names fields to enter variations of the name in your address book. The name must start with a letter or digit. It must contain only letters, digits, spaces, apostrophes ('), underscores (_), or dashes (-). No other characters are allowed.
|
Identifying Phrase |
100 |
Optionally use the Identifying Phrase field to enter a description that distinguishes a person or place from another whose name is spelled the same. For example, if there are two Mary Hills on the system, but one is on the third floor and the other is on the first floor, you might enter Mary Hill in the Main Cafeteria as the Identifying Phrase for one user and Mary Hill in the North Wing Cafeteria for the other. As a result, when callers ask for Mary Hill, the Genie prompts them, “Do you mean Mary Hill in the Main Cafeteria?” If the caller says “no,” the Genie then prompts, “Do you mean Mary Hill in the North Wing Cafeteria?” |