User Phone Information

The Phone page of the Add/Edit User dialog box (or the corresponding fields in the data-loading template) lets you provide telephone numbers and additional phone-related information for each user. If your site has the telephony integration option enabled, entering telephone numbers for users enables connectivity between the badge, on- and off-site telephones, and pagers. If you do not enter values for these numbers, the Genie informs users who try to access these features that the number is not available.
Table 1. User phone information fields

Field

Maximum Length

Description

Desk Phone or Extension

50

Enables the following features:

  • Allows users to forward or transfer calls from their Vocera devices to their desk phones.

  • If no Vocera Extension is specified, allows outside callers to connect to a user's Vocera device by entering the user's desk extension at the Vocera hunt group prompt, instead of saying the user's name.

  • Allows users to send a page and receive the return phone call from a person they paged on their badges.

  • If users have appropriate permission and have Vocera Access Anywhere enabled, the Desk Phone or Extension field allows users to be authenticated by Caller ID when they call the Vocera hunt group number.

Cell Phone

50

Allows users to forward calls from a badge to a cell phone.

If users have appropriate permission and have Vocera Access Anywhere enabled, the Cell Phone field allows users to be authenticated by Caller ID when they call the Vocera hunt group number.

Home Phone

50

Allows users to forward calls from their badges to their home phones. It also allows users take advantage of the "Call My House" address book entry.

Pager

50

Allows users with the proper permissions to receive numeric pages on their pagers from other badge users who issue the "Page" voice command.

Vocera Extension

50

Allows a user to route calls made to this virtual extension to go to their Vocera device instead. If the Vocera Extension field is filled in, it is used for

  • Direct dialing from smartphone keypads

  • Paging callbacks

  • Vocera hunt number access

If you leave this field blank, smartphone users and outside callers can dial the user's desk phone to be routed to the user's Vocera device.

Because the Vocera extension is a virtual phone number, you can put any number in the Vocera Extension field. If a user already has a desk phone number, you can reuse that number for the Vocera Extension field but prepend a digit, such as 8, to make the number unique in the Vocera system. Vocera extensions are not constrained by fixed-length numbers for your PBX. You can also enter DID numbers for Vocera extensions.

Dynamic Extension

50

As Vocera assigns dynamic extensions, they appear in this read-only field. Because dynamic extensions are assigned on-demand, this field may be empty even after you enable the dynamic extensions feature. Similarly, this field will continue to display an expired number that has not been reassigned; the user keeps the number as long as it is available. See the Vocera Telephony Configuration Guide for more information.

PIN for Long Distance Calls

50

Allows an organization to authorize or account for telephone usage and to distribute telephone costs among different users, departments, or sites.

A PIN template can include digits, special characters, and PIN macros.

Cisco EM Extension

n/a

If Vocera Connect for Cisco has been deployed and Cisco Extension Mobility has been enabled, you can use this read-only field to verify whether Extension Mobility is assigning the right phone number to the user for Vocera calls.

Cisco EM Auto-Answer

n/a

If Vocera Connect for Cisco has been deployed and Cisco Extension Mobility has been enabled, you can use this read-only field to verify whether Extension Mobility is assigning the right phone number to the user for Vocera broadcasts and urgent messages.

Enable Vocera Access Anywhere

n/a

When this option is checked, the user can access the Genie from a telephone to perform Vocera functions other than basic calling.

The number of users that can use the Vocera Access Anywhere feature is controlled by your Vocera license.

If you check this box, make sure you enter a Phone Password for all users that are not authenticated by Caller ID when they access the Genie from a phone.

For more information about configuring Vocera Access Anywhere, see "Vocera Access Anywhere" in the Vocera Server Administration Guide.

Note: This field does not appear in the data-loading template.

Phone Password

25

Password used to authenticate the user when accessing the Genie from a phone.

The Phone Password must be five to 25 characters consisting of letters or numbers. Special characters are not allowed. Do not enter your regular Vocera password that you use to log into the User Console.

Note: This field does not appear in the data-loading template.

Re-Enter Phone Password

15

Retype the same password you entered in the Phone Password field.

Note: This field does not appear in the data-loading template.

You must set permissions to allow users to forward calls to telephones and to allow users to have toll or toll-free pager numbers.