RMA a Device

Scenario: The system device manager has received authorization to return a device for repair.

To RMA a device:

  1. Complete steps 1 to 5 in Beginning to Manage Devices.
  2. Update fields in the Add/Edit Device dialog box:
    1. In the Status field, select "RMA’ed" from the drop-down list.
    2. In the Notes field, enter today’s date, notes indicating the RMA authorization number, the date when the device was mailed along with any tracking numbers, and your initials.
    3. Click Save.