Homonym Recognition

In version 4.x, the Vocera Voice Server prompts a caller to disambiguate between multiple users whose names are spelled the same way; for example, when two users are named Chris Jenkins, the system uses an identifying phrase (when available) to prompt the caller: "Do you mean Chris Jenkins in 4 West Nursing? Do you mean Chris Jenkins in Imaging?"

Starting with the 5.0 release, the Vocera Voice Server additionally prompts callers to disambiguate between multiple users whose names are pronounced the same way but spelled differently; for example, users named Chris Jenkins and Kris Jenkins.

Important: You must associate identifying phrases or departments with users whose names are spelled or pronounced the same way. The system will play back recorded names, if they are available, to help the caller disambiguate; however, identifying phrases or departments provide better disambiguation options.